Junior Customer Service Engineer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 364 lượt xem
Ngày cập nhật: 20/11/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Job summary:
The Junior Customer Service Engineer is responsible for interacting with the customer and market company for the quality matter and evaluates both verbal and written customer contact. This position participates to integrate in customer specification, standard and expectation to the internal specification with specification owner. He/she coordinates and executes Technical issue resolution in both the system QuTi-P and factory for the investigating and improvement. Besides, he/she consults for the Quality manager in the term of customer voice in case of the OOS , or improvements of factory.
Detailed job duties:
• Interact with customer and the market company for the technical, quality matter of packaging material: Customer visits: for the Complaint, trial, Consulting
• QuTi -P administration
• IR Governance and KPI report
• Customer specification and standard review and feedback to specification owners timely
• Manage the quality documents sent to customer/ market company: FCC – Food safety Compliance certificate, COA (Certificate of Analysis), COC (Certificate of Compliance), and others
• Coordinate with related departments to solve the customer complaint/ claim timely and the efficiency of actions via the investigating/ verification/
• Participate DMS (Daily Management System), WCM audit
• Role for the quality training
• Consult for Quality Manager in the quality solving decision
• Follow the management systems which Company is applied
• Support any other assignment from Quality Manager from time to time.
The Junior Customer Service Engineer is responsible for interacting with the customer and market company for the quality matter and evaluates both verbal and written customer contact. This position participates to integrate in customer specification, standard and expectation to the internal specification with specification owner. He/she coordinates and executes Technical issue resolution in both the system QuTi-P and factory for the investigating and improvement. Besides, he/she consults for the Quality manager in the term of customer voice in case of the OOS , or improvements of factory.
Detailed job duties:
• Interact with customer and the market company for the technical, quality matter of packaging material: Customer visits: for the Complaint, trial, Consulting
• QuTi -P administration
• IR Governance and KPI report
• Customer specification and standard review and feedback to specification owners timely
• Manage the quality documents sent to customer/ market company: FCC – Food safety Compliance certificate, COA (Certificate of Analysis), COC (Certificate of Compliance), and others
• Coordinate with related departments to solve the customer complaint/ claim timely and the efficiency of actions via the investigating/ verification/
• Participate DMS (Daily Management System), WCM audit
• Role for the quality training
• Consult for Quality Manager in the quality solving decision
• Follow the management systems which Company is applied
• Support any other assignment from Quality Manager from time to time.
Yêu cầu ứng viên
- 5-7 years experience in customer service role in QA function
- Experience in Production or Packaging field is an advantage
- Excellence in Communication both in English & in Vietnamese
- Interpersonal, Problem solving, presentation, negotiation skills.
- Ideal candidate can work under high pressure, have customer service mindset & result oriented
- Experience in Production or Packaging field is an advantage
- Excellence in Communication both in English & in Vietnamese
- Interpersonal, Problem solving, presentation, negotiation skills.
- Ideal candidate can work under high pressure, have customer service mindset & result oriented
Quyền lợi được hưởng
- Bảo hiểm cho nhân viên và 3 người thân trong gia đình
- Oversea training opportunities
- Company shuttle bus
- Oversea training opportunities
- Company shuttle bus
Cách thức ứng tuyển
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Giới thiệu về công ty
TETRA PAK BINH DUONG
No.12 VSIP II – A Street 30, Singapore Industrial Park II – A , Vinh Tan Commune, Binh Duong Province.
No.12 VSIP II – A Street 30, Singapore Industrial Park II – A , Vinh Tan Commune, Binh Duong Province.
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 ...Chi tiết
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD®," reflects our vision to make food safe and available, everywhere. Ẩn chi tiết
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Tìm thêm việc làm
TETRA PAK BINH DUONG
Địa chỉ: No.12 VSIP II – A Street 30, Singapore Industrial Park II – A , Vinh Tan Commune, Binh Duong Province.
Quy mô: 100-499 nhân viên
Việc làm tương tự
Junior Customer Service Engineer
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ