Junior Customer Service Engineer
Mức lương: 20-25 triệu
Đã hết hạn nộp hồ sơ - 776 lượt xem
Ngày cập nhật: 09/08/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Cơ khí/Chế tạo/Tự động hóa, Ô tô/Xe máy
Mô tả công việc
REPORTS TO: Technician Team Coordinator / Head of Customer Service
THE POSITION: This position is responsible for customer service, repair & warranty replacement and sales support.
RESPONSIBILITIES:
Customer Service
• Provide prompt and effective response service to customer via phone, e-mail and on-side,
• Execute assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow-up on service escalations,
• Update recipient information in company systems
Repair Support & Warranty replacement
• Process repair and service reports,
• Provide warranty replacement to eligible customers,
• Assist with the billing and shipping of repaired devices,
• Handle phone inquiries regarding repair status and trouble-shooting
Sales Support
• Support sales activities with technical consulting for robot type and application know-how,
• Report potential sales opportunities to sales departmental,
Reporting
• Comply with the companies reporting standards,
• Preparing time sheets and service reports,
• Preparing meeting of minutes for all meetings,
• Communicate within the matrix organization with multiple contact points,
• Scheduling all appointments in outlook calendar,
• Documenting all contact point in a data base e.g. outlook contacts.
The duties might be changed by the management of the company depending on company needs.
THE POSITION: This position is responsible for customer service, repair & warranty replacement and sales support.
RESPONSIBILITIES:
Customer Service
• Provide prompt and effective response service to customer via phone, e-mail and on-side,
• Execute assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow-up on service escalations,
• Update recipient information in company systems
Repair Support & Warranty replacement
• Process repair and service reports,
• Provide warranty replacement to eligible customers,
• Assist with the billing and shipping of repaired devices,
• Handle phone inquiries regarding repair status and trouble-shooting
Sales Support
• Support sales activities with technical consulting for robot type and application know-how,
• Report potential sales opportunities to sales departmental,
Reporting
• Comply with the companies reporting standards,
• Preparing time sheets and service reports,
• Preparing meeting of minutes for all meetings,
• Communicate within the matrix organization with multiple contact points,
• Scheduling all appointments in outlook calendar,
• Documenting all contact point in a data base e.g. outlook contacts.
The duties might be changed by the management of the company depending on company needs.
Yêu cầu ứng viên
• B.S. in Mechanical/Electronic Engineering (or Automation / Merchatronics related) or more than 2 years of equivalent experience
• Experience of programming with C, C++ or JAVA is preferred
• 1-3 years of experience in the CS field (preferably in the robotic area)
• Professional competencies for customer interaction
• Good problem solving and communications skills
• Ability to create documents in English (order report, documents related to repairs, etc.)
• Korean or German Language will be additional positive points
• Experience of using ERP is preferred
• Experience of programming with C, C++ or JAVA is preferred
• 1-3 years of experience in the CS field (preferably in the robotic area)
• Professional competencies for customer interaction
• Good problem solving and communications skills
• Ability to create documents in English (order report, documents related to repairs, etc.)
• Korean or German Language will be additional positive points
• Experience of using ERP is preferred
Quyền lợi được hưởng
- 13th month salary + performance bonus
- Health insurance
- Laptop + Iphone
- Health insurance
- Laptop + Iphone
Cách thức ứng tuyển
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Giới thiệu về công ty
KUKA VIETNAM COMPANY LIMITED
B1-06, Lot TT01, Vinhomes Gardenia, Ham Nghi St., Cau Dien Wd., Nam Tu Liem Dist., Hanoi
Người liên hệ: Ms. Nguyen Thi Minh Hang
B1-06, Lot TT01, Vinhomes Gardenia, Ham Nghi St., Cau Dien Wd., Nam Tu Liem Dist., Hanoi
Người liên hệ: Ms. Nguyen Thi Minh Hang
KUKA Vietnam Company Limited is a subsidiary of KUKA Deutschland GmbH, one of the world's leading suppliers of intelligent automation solutions. The goals of the new branch of automation specialist KUKA in Hanoi, Vietnam are comprehensive consulting close to customers and more space for fast service and on-site training. Visit ...Chi tiết
KUKA Vietnam Company Limited is a subsidiary of KUKA Deutschland GmbH, one of the world's leading suppliers of intelligent automation solutions. The goals of the new branch of automation specialist KUKA in Hanoi, Vietnam are comprehensive consulting close to customers and more space for fast service and on-site training. Visit us on website: https://www.kuka.com/ Ẩn chi tiết
Bạn đang xem tin việc làm Junior Customer Service Engineer trong ngành được tuyển dụng tại bởi KUKA VIETNAM COMPANY LIMITED. KUKA VIETNAM COMPANY LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Junior Customer Service Engineer cách đây lúc 07/09/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
KUKA VIETNAM COMPANY LIMITED
Địa chỉ: B1-06, Lot TT01, Vinhomes Gardenia, Ham Nghi St., Cau Dien Wd., Nam Tu Liem Dist., Hanoi
Quy mô: 10-24 nhân viên
Việc làm tương tự
Junior Customer Service Engineer
Mức lương: 20-25 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ