Junior Client Service Coordinator

- Support the Project Managers in contact between clients and other departments across the countries to ensure the information flow, from the first phrase of a project to its closure, is correctly interpreted, recorded and directed to the involved parties.
- Consult the clients throughout the whole implementation of the projects related to Digital Asset Management, Print and Digital Artwork.
- Work with Digital Asset Management, as desksupport for colleagues & stakeholders.
- Support Project Manager in keeping track of the information for the work.
- Setup, update data to Digital Asset Management systems. Ensure the quality and deadline of updating task.
- Daily client service – mails, phone calls and face to face meetings.
- Supporting the Project Managers with tasks related to Print and Digital Artwork.
- Working with the clients’ and internal processes. Ensure all the processes are follow correct and in time.
- Support the Project Managers with cross-functional managers to provide the clients with the best offers in regards to quality of delivery and throughout the whole project life cycle.
- Gather, analyze, and organize information from the clients and internal database in order to deliver reports.
- In coordination with other departments, support the Project Managers in development an implementation plans; optimize the resources and effort, update the client and the related personnel on the progress.
- Cooperate with the accountant to invoice the client timely and accurately.
- Follow up with the client about the quality of the project and share client’s feedback with the relevant departments.
- Build and maintain strong relationships both with the internal and external stakeholders.
- Report to Senior Project Manager.

- BA/BS in Business Adminstration, International Business, Marketing Management or Graphic Design/Printing/ Packaging.
- Previous experience with Coordination/Project Management, Client Service or Marketing Management. Experience with design or print is an advantage.
- Example of running and managing projects with a focus on quality and detail.
- Preferably experience within B2B Client Service/Customer Service.
- Basic understanding for processes and process development.
- Good spoken and excellent written English.
- Solid problem solving skills and a positive and can-do attitude in an always changing enviroment.
- Exceptional communication, presentation and client-related skills.
- Outstanding organizational, planning and management skills.
- Positive thinker and a problem-solver.
- Confident, self-motivated, result and client-orientated, multi-tasker and team-player.
- Open minded & adaptive to changes personality
- Comfortable using Office365: Word, Excel, Powerpoint and SharePoint.
- Have experience to work with DAM systems or CMS systems such as Wordpress, Sharepoint, Joomla, Umbraco is advantage.

- 13th month bonus, quarterly team target bonus
- Healthcare package (includes personal accident insurance and annual health check-up)
- Annual leave, sick and child-sick leave

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