Junior Business Analyst (Policy Services Team)

Would you like to grow with one of the best leading insurance company in the world?
Would you like to develop yourself in a dynamic and open environment?
If YES, Prudential Assurance Vietnam is looking for you!

Prudential At a Glance
Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has one of the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Our reputation and success are built upon the talent and commitment of our people. We set the promise to our employees that we care and share in the open environment with the culture, vision and mission throughout our Employer Value Proposition: Pioneering, Thriving, Fulfilling.

Accountability

- To ensure processing requests timeliness and accuracy as Alteration Manual and Guideline
- To effectively handle daily, ad-hoc tasks and projects for achieving KPIs and pre-set targets
- To provide collaboration and support when needed for team smooth and effective performance
- Provide IT with detailed requirements and test for production issues and system enhancements related to policy alterations
- Built tool to assist manual work, simplify process, down workload

Key responsibilities

1. To daily process customer requests as Alteration Manual and Guideline
2. To handle customer complaints quickly and effectively
3. To ensure productivity, quality, pending and TAT as preset targets
4. To participate and co-deliver assigned projects timely to gain expected goal
5. To co-ordinate with relevant departments such as New Business, Underwriting, Claims, Legal, Actuary, Product for effectively solving issues
6. To prepare relevant reports
7. To work with IT, Actuary, Product,… for fixing errors, UAT
8. To ready back-up, support colleagues and actively contribute to staff engagement activities
9. Others: to be assigned by the Line manager or Company’s management (if any)

Requirements

Qualification:
- Mandatory: University graduate
- Advantage: University graduate in Finance, Insurance or Banking

Experiences:
- Mandatory: At least 2 year of working experience
- Advantage: Experience in the life insurance industry

Knowledge and skill set:
- Mandatory: Customer Services, PC basic skills, English basic, document writing skills, time management skills
- Advantage: Procedures/processes, English Advance, Legal knowledge, team supervision skills

Job’s attributes:
- Hardworking, teamwork, high responsibility, customer service mindset, creative thinking, meticulosity & carefulness.

Working condition (if any):
- May work overtime during month end, quarter end and/or year-end periods
- May work at high pressure

- Performance Bonus
- Health care provided for employee and their family
- Intensive training

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