IT Support Technician - 1 Year contract

The Country Cluster IT Transformation project transfers the day-to-day operation of ML IT activities away from the Country Clusters to central ML IT management. To ensure regional business areas have strong, focused IT management and representation, a lean empowered Account Management team has been created based in each of the regions. The Workspace Management (WSM) Technician roles are a part of that team and will be specifically responsible for the provision of onsite WSM support to our business customers.

*** We Offer opportunities to:
- Play a part in major global organizational improvement project
- Help implement global standard IT processes for service and support
- Pro-actively participate in new regional ML IT Account Management team
- Develop core IT skills related to global support management
- Get more Insight into local business practices and challenges worldwide
- Implement an improvement project as part of a Green Belt certification

*** Key Responsibilities:
- Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that are assigned to the WSM team and/or cannot be resolved remotely
- Desktop management
- Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
- Support and advice for Facilities Management/Office Services regarding office move planning
- Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
LAN cabling troubleshooting
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
- Ensure that Maersk Line IT standard processes are followed for services provided
- Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
- Together with the Technical Operations / Service Manager for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process.
- Assist the Maersk Line IT and business customers in identifying shortfalls in service delivery and implementing improvements or short term workarounds for same

***We are looking for candidates who are
- Having at least 1 year experience at the same role
- Passionate about learning
- Good team-players with “can-do” and positive attitude.
- Having sense of urgency
- Having excellent interpersonal and communication skills
- Having language ability – English & Vietnamese (Written & Spoken)

*** Important note: Please apply only through this link:
https://jobsearch.maersk.com/vacancies/publication?PINST=005056A569991EE8A6AC8BB8991BAEE5&APPLY=X

- Competitive remuneration
- Winning team and supportive colleagues
- World class technology

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