IT Support Team Leader
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 138 lượt xem
Ngày cập nhật: 28/10/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Ticket handling though SMT (Remedy) and documentation
- Quality delivery of services committed to the customer as per defined SLA and KPI’s
- Ensure customer satisfaction in the Services Delivered and Continuous improvement of services
- Manage the quality of deliverable of the team and develop team competency
Technical escalation support, collaboration with onsite/ offshore team and customer coordinators, Stakeholders management, technical documentation and training delivery
- Mentoring and support team members in doing tasks
- Scheduling task and managing team effort
- Send monthly report (MSR) to manager
- Quality delivery of services committed to the customer as per defined SLA and KPI’s
- Ensure customer satisfaction in the Services Delivered and Continuous improvement of services
- Manage the quality of deliverable of the team and develop team competency
Technical escalation support, collaboration with onsite/ offshore team and customer coordinators, Stakeholders management, technical documentation and training delivery
- Mentoring and support team members in doing tasks
- Scheduling task and managing team effort
- Send monthly report (MSR) to manager
Yêu cầu ứng viên
- Minimum 2 years experience in managing IT Help-desk team
- Experience in Window system administration
- Expert in Active Directory administration ( Users & security groups )
- Strong knowledge in ITIL V3
- Experience in using/ planning Microsoft Project
- Must have excellent written/ Oral communication in English
- An ability to work in a multi-disciplinary team
- Good team player and participates in organization activities and contributes to the company
- Having MCSE/ ITIL certified will be an added advantage
- Experience in Window system administration
- Expert in Active Directory administration ( Users & security groups )
- Strong knowledge in ITIL V3
- Experience in using/ planning Microsoft Project
- Must have excellent written/ Oral communication in English
- An ability to work in a multi-disciplinary team
- Good team player and participates in organization activities and contributes to the company
- Having MCSE/ ITIL certified will be an added advantage
Quyền lợi được hưởng
- 13th Salary + Bonus
- 16 days of annual leave
- Onsite Opportunity
- 16 days of annual leave
- Onsite Opportunity
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ROBERT BOSCH ENGINEERING VIETNAM
Unit 11.7, e - town 2, 364 Cong Hoa street, Ward 13
Unit 11.7, e - town 2, 364 Cong Hoa street, Ward 13
Robert Bosch Engineering and Business Solutions Vietnam Company Limited - RBVH RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited is 100% owned subsidiary of Robert Bosch GmbH. RBVH has started its operations from 19th October, 2010 at e-Town2 in HCMC. This engineering development center will be engaged ...Chi tiết
Robert Bosch Engineering and Business Solutions Vietnam Company Limited - RBVH RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited is 100% owned subsidiary of Robert Bosch GmbH. RBVH has started its operations from 19th October, 2010 at e-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally. By 2016, the RBVH is expected to reach a total of about 1,100 associates. The Bosch Group is a leading global supplier of technology and services. In 2013, its roughly 281,000 associates generated sales of 46.4 billion Euros. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth Ẩn chi tiết
Bạn đang xem tin việc làm IT Support Team Leader trong ngành được tuyển dụng tại bởi ROBERT BOSCH ENGINEERING VIETNAM. ROBERT BOSCH ENGINEERING VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin IT Support Team Leader cách đây lúc 30/01/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ROBERT BOSCH ENGINEERING VIETNAM
Địa chỉ: Unit 11.7, e - town 2, 364 Cong Hoa street, Ward 13
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
IT Support Team Leader
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ