IT Support (Tại Bình Dương)

• Provide level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI

• Solve technical issues related to Windows 10/7 and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.

• Deployment of device drivers and windows patch updates

• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

• Manage the Security compliance health status of end user workstations

• Monitor security patching status and remedy deficiencies proactively

• Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team

• Adjust configuration options as required to resolve defects identified while performing corrective action on a device

• Investigate desktop level incidents and identify root causes to be able to provide solutions

• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

• Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot

• L2 Workstations operational support

• Monitor and report on User experience

• Report on Workstation image deployments and patch compliance metrics

• Microsoft Windows 10 and 7 proficient.

• Mac OS knowledge is desired

• SCCM Knowledge is MUST

• Operating system deployment using SCCM desired

• MBAM, GPO knowledge is desired

• Experience with Service management tool – Service Now preferred

• Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.

• Preferable to have a good understanding of Lync, VPN, and other standard desktop applications.

• Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• Good Oral and Written Communication skills.

• Dual Language (Local and English)

- Phụ cấp (NV chính thức): cơm trưa, thẻ điện thoại; 

- Hưởng đầy đủ chế độ Bảo hiểm sau 2 tháng thử việc.

- Chính sách: Teambuilding/du lịch hàng năm, khám sức khỏe định kỳ 1 lần/năm, hưởng chế độ các ngày lễ, tết, sinh nhật.

- Chính sách review lương định kỳ 1 lần/năm.

- Được đào tạo theo vị trí và công việc.