IT Support Specialist

We are expanding opportunities for the potential candidates of IT Project Manager/ Senior Systems Specialist to join our growing project.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
• Work on the SD Call Registration and Coordination system.
• Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks.
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnose and resolve the hardware or software faults, replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Rapidly establish a good working relationship with customers and other IT professionals.
• Be authorized to research and implement fixes for new issues and only escalate to Level 2 if it is out of the skill set or ability to solve.
• Train, mentor and supervise other L1 engineers when being assigned.
• Can work in night shift operation
• Other tasks assigned by Line Manager and Company Management.

SKILL AND QUALIFICATIONS:
• Very good at English communication (intermediate level).
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem-solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
• Basic knowledge of hardware and software.
• Understanding of Incident Management tools such as SCSM, Services Desk Plus.
• Basic knowledge of the Network and Server system.
• Advanced ability to troubleshoot and trace logs.
• Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts.
• Working based on shift transfer.
• Working time: day/night shift.

- Under company's policy

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