IT Support Specialist
Mức lương: 20-25 triệu
Đã hết hạn nộp hồ sơ - 181 lượt xem
Ngày cập nhật: 26/11/2018
Thông Tin Tuyển Dụng
Mô tả công việc
The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:
Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
Install/Upgrade/Replace workstations and peripherals
Administer software deployment technologies such as imaging or distribution tools
Assist with the deployment of new end user devices like laptops and smartphones
Assist in the monitoring of systems to ensure uptime and performance
Provide exceptional customer service to employees requiring IT support
Work on project related tasks as assigned
Assist with IT documentation like installation processes
Assist with keeping IT hardware and software inventories organized and up to date
Assist with the ordering and receiving or Hardware and Software
Assist with the responsible recycling of electronic equipment
Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:
Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
Install/Upgrade/Replace workstations and peripherals
Administer software deployment technologies such as imaging or distribution tools
Assist with the deployment of new end user devices like laptops and smartphones
Assist in the monitoring of systems to ensure uptime and performance
Provide exceptional customer service to employees requiring IT support
Work on project related tasks as assigned
Assist with IT documentation like installation processes
Assist with keeping IT hardware and software inventories organized and up to date
Assist with the ordering and receiving or Hardware and Software
Assist with the responsible recycling of electronic equipment
Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
Yêu cầu ứng viên
What You'll Need
2 or more years’ experience working in an IT support role
Solid understanding of TCP/IP and Windows Operating Systems
Experience with imaging and deployment solutions
Strong Windows deployment, administration and troubleshooting skills
Strong MS Office skills in particular Outlook, Excel and Word
Experience working in a helpdesk environment using a ticketing system
Formal IT training with certifications like MCSE or A+ required
Great verbal and written communication skills
Strong organizational skills and excellent customer service skills
Works well in team or alone
Hard working with a positive “can do attitude” and “no job is too small”
Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
Mobile Device Management experience (mainly Apple and Android devices) is an asset
2 or more years’ experience working in an IT support role
Solid understanding of TCP/IP and Windows Operating Systems
Experience with imaging and deployment solutions
Strong Windows deployment, administration and troubleshooting skills
Strong MS Office skills in particular Outlook, Excel and Word
Experience working in a helpdesk environment using a ticketing system
Formal IT training with certifications like MCSE or A+ required
Great verbal and written communication skills
Strong organizational skills and excellent customer service skills
Works well in team or alone
Hard working with a positive “can do attitude” and “no job is too small”
Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
Mobile Device Management experience (mainly Apple and Android devices) is an asset
Quyền lợi được hưởng
- 13th month salary and performance bonus twice per year
- Premium health insurance and life insurance for the whole company
- Travel opportunities (business trip to Canada and company trip to ASEAN countries)
- Premium health insurance and life insurance for the whole company
- Travel opportunities (business trip to Canada and company trip to ASEAN countries)
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

ABSOLUTE SOFTWARE (VIETNAM) LTD
Ho Chi Minh City, Viet Nam
Người liên hệ: Trang Ngo
Ho Chi Minh City, Viet Nam
Người liên hệ: Trang Ngo
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents. Our Persistence ...Chi tiết
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents. Our Persistence technology is embedded into the core of over a billion endpoints. Once activated, it provides you with your comprehensive visibility into all of your devices enabling you to confidently manage mobility, investigate potential threats, and take action if a security incident occurs. Most importantly you can apply remote security measures to protect each device and the data it contains. No other technology can do this. Today, our security-as-a-service solutions protect millions of computers worldwide with subscribers who range from individuals to the largest public and private sector organizations. Our head office is in Vancouver Canada, with regional offices in Austin, Texas, Reading, UK, and Ho Chi Minh City, Vietnam. We do our best to build a professional and friendly working environment with over about 100 team members in Vietnam. We provide an attractive compensation and benefit package, we care on your family and provide a Health and Accident Insurance program to your spouse and children. We celebrate our wins in our large common areas where we hold hackathons, end of quarter celebrations, and monthly socials. We believe in a good work / life balance which is reflected in our annual leave and a flexible working time. To learn more about what it’s like to work at Absolute, visit the careers section of our website at www.absolute.com or visit our YouTubechannel. Ẩn chi tiết
Bạn đang xem tin việc làm IT Support Specialist trong ngành được tuyển dụng tại bởi ABSOLUTE SOFTWARE (VIETNAM) LTD. ABSOLUTE SOFTWARE (VIETNAM) LTD đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin IT Support Specialist cách đây lúc 26/12/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
ABSOLUTE SOFTWARE (VIETNAM) LTD
Địa chỉ: Ho Chi Minh City, Viet Nam
Quy mô: 100-499 nhân viên