IT Support Officer

IT support officer monitor and maintain the computer systems and networks. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.
Your job scope may include:
1. Help desk end users
2. Maintenance engineer
3. Technician
1. Install and configure computer hardware operating systems and applications
2. Monitor and maintain computer systems and networks
3. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults
5. Replace parts as required
6. Provide support, including procedural documentation and relevant reports
7. Follow diagrams and written instructions to repair a fault or set up a system
8. Support the roll-out of new applications
9. Set up new users' accounts and profiles and deal with password issues
10. Work continuously on a task until completion (or referral to third parties, if appropriate)
11. Priorities and manage many open cases at one time
12. Test and evaluate new technology
13. Conduct electrical safety checks on computer equipment.

Computer networks - responsible for installing, configuring and maintaining the computers in a medium business
Computer support - direct user assistance
Contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware
Managed hosting, internet line providers.
Knowledge about – Lotus Notes system both Work Flow and JDE system, textile system (include hardware and software) are priority

- 13th month salary
- Private personal health care
- Shuttle bus to and from factory

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