IT Support Officer
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 118 lượt xem
Ngày cập nhật: 03/03/2020
Thông Tin Tuyển Dụng
Mô tả công việc
There are four main areas of responsibility:
1/Technical Support
2/Project Delivery
3/Service Delivery
4/Compliance
TECHNICAL SUPPORT RESPONSIBILITIES:
- Provide 1 and 2nd level Technical Support; System Administration on the following
- MS Windows Server Operating Systems
- Linux CentOS Server Operating Systems
- MacOS Operating Systemso
- MS Office Suites; Applications
- Inter-networking Technologies
- PC / Laptop Hardware
- Server Hardware
- Complete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc
- Implementation of new systems, applications, and technologies
- Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.
- Produce; update documentation including diagrams, documents; Intranet content
- Ensure documentation is created or updated to reflect any changes or additions to the infrastructure
- Maintenance; Support of Services and their components as agreed and published in Service Level Agreements
- Provide “good” customer service to all customers (internal; external)
- As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement. Compliance
- Support compliance at both the corporate and the client level
- Adherence to “Company” Policies; Procedures
1/Technical Support
2/Project Delivery
3/Service Delivery
4/Compliance
TECHNICAL SUPPORT RESPONSIBILITIES:
- Provide 1 and 2nd level Technical Support; System Administration on the following
- MS Windows Server Operating Systems
- Linux CentOS Server Operating Systems
- MacOS Operating Systemso
- MS Office Suites; Applications
- Inter-networking Technologies
- PC / Laptop Hardware
- Server Hardware
- Complete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc
- Implementation of new systems, applications, and technologies
- Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.
- Produce; update documentation including diagrams, documents; Intranet content
- Ensure documentation is created or updated to reflect any changes or additions to the infrastructure
- Maintenance; Support of Services and their components as agreed and published in Service Level Agreements
- Provide “good” customer service to all customers (internal; external)
- As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement. Compliance
- Support compliance at both the corporate and the client level
- Adherence to “Company” Policies; Procedures
Yêu cầu ứng viên
- Relevant Microsoft, Linux, macOS
- ITIL, ISO27001 will be plus
- Good spoken, written English
- Good communications, interpersonal skills
- Minimum of 2 years experience in a similar support environment (see responsibilities above)
- Exposure or awareness of ITIL, ISO27001 or other Service Management Best practices
- Exposure or knowledge of relevant Open source software
- Exposure or knowledge of relevant MacOS
- ITIL, ISO27001 will be plus
- Good spoken, written English
- Good communications, interpersonal skills
- Minimum of 2 years experience in a similar support environment (see responsibilities above)
- Exposure or awareness of ITIL, ISO27001 or other Service Management Best practices
- Exposure or knowledge of relevant Open source software
- Exposure or knowledge of relevant MacOS
Quyền lợi được hưởng
- PYCOCare policy
- 14 days of annual leaves
- Provided Laptop
- 14 days of annual leaves
- Provided Laptop
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Giới thiệu về công ty

PYCOGROUP
Floor 2, E-town 3, 364 Cong Hoa, Tan Binh Dist., Ho Chi Minh City
Người liên hệ: HR Department
Floor 2, E-town 3, 364 Cong Hoa, Tan Binh Dist., Ho Chi Minh City
Người liên hệ: HR Department
We’re a global team of passionate consultants and developers who deliver result driven digital solutions for our international clients. Founded in Belgium in 1999, we have 550 staff in 9 cities in 5 continents. We help business leaders to re-imagine, design, and accelerate their digital transformation to ensure they’re consistently ...Chi tiết
We’re a global team of passionate consultants and developers who deliver result driven digital solutions for our international clients. Founded in Belgium in 1999, we have 550 staff in 9 cities in 5 continents. We help business leaders to re-imagine, design, and accelerate their digital transformation to ensure they’re consistently competitive and successful. As at June 2018, we’ve delivered about 2500 projects. Our mission statement is, “We build your digital teams and solutions”. Our services are: Web and mobile development: As a premium web and mobile development company, we build large-scale technical solutions such as e-commerce platforms, extranets, and mobile apps. Global clients making use of our products and services include Microsoft, Samsung, Volkswagen, BNP Paribas, Wal-Mart, Adobe, Accor Hotels, LVMH, Mitsubishi, Calvin Klein and L'Oreal. Build-Operate-Transfer Model: One of our highly successful service offerings is our Build-Operate-Transfer (B.O.T.) model in which global clients can launch their own development center consisting of specialized project staff. We’ve had the highest success rate of launching B.O.Ts in Vietnam. Our list of past and current clients includes YellowPepper (now a global fintech pioneer in partnership with Visa), Ansarada, Atlassian and Magnolia. Consulting and Recruiting: We’re more than just a service company to our clients, we’re a partner. We believe in providing holistic solutions for our clients’ projects and building long-term relationships. We can help you grow your talent with consultants, contractors or permanent-to-hire staff. Ẩn chi tiết
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PYCOGROUP
Địa chỉ: Floor 2, E-town 3, 364 Cong Hoa, Tan Binh Dist., Ho Chi Minh City
Quy mô: 500-999 nhân viên