IT Support

[Job Summary]
- Responsible for providing technical assistance and support related to computer systems, laptops or PC.

[Primary responsibilities]
• Install, modify, and repair computer hardware and software.
• Maintain daily performance of computer systems.
• Install computer peripherals for users.
• Respond to queries either in person or over the phone.
• Train computer users.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Clean up computers.
• Write training manuals.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

• Live in / Willing to work in Nhon Trach (Dong Nai) or Vung Tau
• Experience in providing help desk support for 2-3 years.
• Working knowledge of help desk software.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Other Certificates are advantage.
• Can communicate in English.
* Please visit our website: http://snavietnam.com/

[Benefits]
- Creative, modern and open working place
- Training opportunities in Korea
- English class with the foreigner teacher
- Continuous training to fully develop your potential
- Health check-up annually
- 13th month salary, project bonus.
- Company trip annually and Team building activities
- Work hard, play hard and enjoy various activities

Work Place: Nhon Trach (Dong Nai) or Vung Tau.

- 13th month salary and bonus for holidays
- Full benefits for employees according to the Vietnam Labor Laws: social and health insurance
- Sport activities: football, badminton, tennis, swimming...

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