IT Support Executive

1. IT Support
- Give clear advice and guidance to users for any matter related to new software and hardware installations/ upgrades, specifications and Internet Connection (including e-mails). Troubleshoot errors if applicable.
- Support users in HHT devices, utilities.
- Install, set-up and troubleshoot issues for printers, photocopiers and other devices.
- Support current Time Lock system.
- Support user problems in IT scope in case the others absent. (Internet, MS office, access system, printing,...).
- Support in extracting and viewing reports, coordinate with vendors to investigate the report in case issues are arising.
- Tracking system status: Local network access, internet access, server, email services,…
- Understanding the Profit System and its functions, information flow for smooth operation:
• Coordinate with IT in-house to delivery user training in order to use Profit system.
• Manual support end-user for sales and merchandise management.
• Support to create new user/ modification of user /unlock user.
• Generate reports.
- Oversee new system facilitation, current system enhancements.
- Support Marketing events.
- Support Customer Service Dept. in CLS System.
- Cooperate with Admin Dept. and vendors to provide device repairing service as well as warranties.
- Coordinate with outsourcing team to support users and troubleshoot network issues.
- Work with vendors to deploy AD domain, email system, Office 365.
- Cooperate with or support other members in IT team to record all user requests and follow up/ deal with open requests.
2. Manager Support
- Run tests and evaluate the new Time Lock System.
- Research and evaluate the Tele/Video-Conferencing Solution.
- Review IT contracts and process payment for monthly IT services if needed.
3. Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide subordinates to follow the rules and regulations.
4. Other duties
- Make report templates as the top management’s requirement by working with vendors and related partners.
- Support annual Store stoke take.
- Research, offer new IT solutions and techniques for upgrading, improving and simplifying current network systems, day-to-day operations of stores and company.
- Propose solutions to reduce manual processes.
- Other tasks or responsibilities as assigned by IT Manager.

Qualifications & Experience:

- University degree in Computer Science, Information Technology.
- Minimum 03 years of IT experience.

Knowledge, Skills & Behaviors:

- Good command of spoken and written English.
- Strong Computing Skills: Word, Excel, PowerPoint, Outlook and Internet.
- Good verbal and written communication skills.
- Able to handle multi-tasks.
- Must have good organizational and time-management skills.
- Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.

- Lương tháng 13 + KPI Bonus
- Cơ hội đào tạo nước ngoài
- Thưởng hàng năm dành cho nhân viên có thành tích xuất sắc

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