IT Support Coordinator (On Shift)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 94 lượt xem
Ngày cập nhật: 31/01/2020
Thông Tin Tuyển Dụng
Mô tả công việc
Position Summary: The IT Support Coordinator is the first point of contacts to enhance IT Support service delivery, and assure that high-quality IT services are brought to every clubs and offices. The role is in charge of dispatching and assigning service requests and incidents to every IT support levels.
Key Duties & Responsibilities:
Managing User support activities
● Handling every requests send to IT Department and assign the tickets to dedicated teams
● Categorized tickets in order to produce trend analysis reports
● Follow up tickets life cycle
● Supporting the roll-out of new applications
● Setting up new users’ accounts and profiles and dealing with password issues
● Support in resolving Hardware issues through escalation of issues with Hardware partners
Compliance with IT Policies
● Ensures that no user in the company has access to programs other than needed to perform the job
● Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on computers
Professional Development
● Testing and evaluating new technology
● Working with vendor for up to date hardware and software.
● Advises on PC improvements, such as hardware procurement
Stakeholder Liaison
● Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
● Maintain user confidence and protect operations by keeping information confidential
Systems Delivery
● Ensure proper escalation paths from the Service Desk Team exist into key subject matter experts
within the business and IT teams
Key Duties & Responsibilities:
Managing User support activities
● Handling every requests send to IT Department and assign the tickets to dedicated teams
● Categorized tickets in order to produce trend analysis reports
● Follow up tickets life cycle
● Supporting the roll-out of new applications
● Setting up new users’ accounts and profiles and dealing with password issues
● Support in resolving Hardware issues through escalation of issues with Hardware partners
Compliance with IT Policies
● Ensures that no user in the company has access to programs other than needed to perform the job
● Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on computers
Professional Development
● Testing and evaluating new technology
● Working with vendor for up to date hardware and software.
● Advises on PC improvements, such as hardware procurement
Stakeholder Liaison
● Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
● Maintain user confidence and protect operations by keeping information confidential
Systems Delivery
● Ensure proper escalation paths from the Service Desk Team exist into key subject matter experts
within the business and IT teams
Yêu cầu ứng viên
Shift requirement:
● Flexibility in relation to the rota, available to work night duty across 7 nights (Monday to Sunday)
● Up to the rota, but the work is around 8 hours per day and 5.5 days per week (day & night shifts)
Experience:
● A dynamic professional with at least 3 year of IT professional experience.
● Hands-on, possess a high energy level and good team player
Knowledge & Skills
Essential
● Excellent English speaking & writing, familiar with supporting foreigners
● Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders.
● Strong attention to detail and high standard of quality for deliverable creation
● Strong customer focus and demonstrates a service oriented culture
● Proactive in identifying opportunities for improvement within the business and taking ownership of actions
● A passion for Service Improvement
● Knowledge of ITIL disciplines
● Excellent customer facing/customer service skills
● Able to work under pressure and meet deadlines
● Able to demonstrate a high degree of flexibility including shift and out of hours working
● Able to manage and prioritize and tasks and time efficiently
● Self-motivated.
● Flexibility in relation to the rota, available to work night duty across 7 nights (Monday to Sunday)
● Up to the rota, but the work is around 8 hours per day and 5.5 days per week (day & night shifts)
Experience:
● A dynamic professional with at least 3 year of IT professional experience.
● Hands-on, possess a high energy level and good team player
Knowledge & Skills
Essential
● Excellent English speaking & writing, familiar with supporting foreigners
● Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders.
● Strong attention to detail and high standard of quality for deliverable creation
● Strong customer focus and demonstrates a service oriented culture
● Proactive in identifying opportunities for improvement within the business and taking ownership of actions
● A passion for Service Improvement
● Knowledge of ITIL disciplines
● Excellent customer facing/customer service skills
● Able to work under pressure and meet deadlines
● Able to demonstrate a high degree of flexibility including shift and out of hours working
● Able to manage and prioritize and tasks and time efficiently
● Self-motivated.
Quyền lợi được hưởng
- Personal Accident Insurance 24/24
- 12 annual leaves per year
- Free gyms in California Fitness & Yoga Centers
- 12 annual leaves per year
- Free gyms in California Fitness & Yoga Centers
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CALIFORNIA FITNESS & YOGA CENTERS
464 Phan Xich Long, Phu Nhuan District
Người liên hệ: Talent Recruitment Team
464 Phan Xich Long, Phu Nhuan District
Người liên hệ: Talent Recruitment Team
CMG.ASIA is the culmination of over twenty years of innovation across multiple industries which have been brought together to form a true ecosystem of life enhancement that adds value to our client’s lives. In 2007, we entered the Vietnam market with California Fitness & Yoga, the first and largest international ...Chi tiết
CMG.ASIA is the culmination of over twenty years of innovation across multiple industries which have been brought together to form a true ecosystem of life enhancement that adds value to our client’s lives. In 2007, we entered the Vietnam market with California Fitness & Yoga, the first and largest international fitness company to open in Vietnam. With a clear company mission of “Making Life Better” California Fitness & Yoga became a dynamic lifestyle center that inspires, entertains and energizes the communities it serves along with its more than 3000 team members. From the inception of our first fitness & lifestyle center, we’ve maintained the belief that our company culture is our most valuable asset and have worked to cultivate a “High Performance Culture”. ------------------------------------------------ Năm 2007 California Fitness & Yoga trở thành công ty thể dục thể hình quốc tế đầu tiên và lớn nhất ra mắt tại Việt Nam. Với sứ mệnh “Làm Cho Cuộc Sống Tốt Đẹp Hơn”, California Fitness & Yoga không chỉ đơn thuần giống như bao phòng tập thông thường khác. Đây là trung tâm của phong cách sống năng động, nhằm truyền cảm hứng, mang lại niềm vui sảng khoái cũng như nguồn sinh khí mới cho cộng đồng. Đây là nơi hội tụ của việc luyện tập, thời trang và giải trí trong một môi trường lành mạnh, tràn trề sinh lực. Từ âm nhạc và ánh sáng cho tới các trang thiết bị hiện đại và đội ngũ huấn luyện viên đẳng cấp quốc tế, mỗi chi tiết đều được chuẩn bị một cách tỉ mỉ và công phu, nhằm mang lại những trải nghiệm tích cực và tuyệt vời nhất cho khách hàng. Facebook: www.facebook.com/cfycvn Youtube: www.youtube.com/cfycworkinglife Ẩn chi tiết
Bạn đang xem tin việc làm IT Support Coordinator (On Shift) trong ngành được tuyển dụng tại bởi CALIFORNIA FITNESS & YOGA CENTERS. CALIFORNIA FITNESS & YOGA CENTERS đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin IT Support Coordinator (On Shift) cách đây lúc 01/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CALIFORNIA FITNESS & YOGA CENTERS
Địa chỉ: 464 Phan Xich Long, Phu Nhuan District
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
IT Support Coordinator (On Shift)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ