IT Supervisor

General Description:

- Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day to day operational issues and opportunities for improvement.
- Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately.
- Assigns personnel to various operations and directs their activities.
- Interact with peers and customers on a regular basis focusing on business processes and business systems.
- Reviews and evaluates work and prepares performance reports.

Detail Description:

- Participate in Recruitment of IT support personnel
- Training of site and corporate tools, processes and service delivery
- Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc.
- Participation in metrics management and performance of IT support and services
- Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services
- Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
- Compliance with regulatory requirements, Security policies, and SOX related activities
- Schedule personnel job duties to provide necessary coverage
- Participate in the exchange of ideas and information within the department
- Organize verbal and written ideas clearly and use an appropriate business style
- Provide regular updates to appropriate managers
- Assure that procedures and work instructions are efficient and not redundant
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
- Confer with reporting manager on complex or unusual situations
- Establish new measurement systems if/where possible
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
- Ability to work effectively under pressure with constantly changing priorities and deadlines
- Understand and embrace the business and IT strategic direction
- Understand business processes and business tools in the current environment
- Engage with customers to evaluate issues and opportunities for improvement
- May perform financial related duties as directed by supervisor
- Project Management as required

- Bachelor’s degree in Computer Science or computer related discipline is required.
- Plus 4 to 7 years experience as a team lead or technical liaison in a Manufacturing company.
- Good relationship with vendors & negotiation skills.
- Good English communication.

- 24/7 Health Insurance
- Extensive training programs
- Company shuttle bus

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