IT Service

Responsibilities

This position assists customer’s staff with technical support of servers/desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding server/desktop support, printers, smartphone, and LAN cable drops

                To provide infrastructure administration functions

                Troubleshooting and resolving software issues; reimaging computers/hard drives backing up and restoring settings and associated systems administration activities

Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.

                Move equipment associated with escalated help desk incidents and service requests

                Trains and orients staff on use of hardware and software.

                Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

                Works with procurement staff to purchase hardware and software.

                Manage the inventory of IT assessment.

                This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Requirements

                Excellent skills in user IT infrastructure – Servers, Routers, Firewalls, Desktops, Laptops, Printers, Handhelds, Smartphone etc.

                Strong technical skills in Microsoft Windows operating systems and business productivity applications

                Administration experience of MS Active Directory users & groups, policies and management concepts, VMWare ESXi, Microsoft Exchange.

                Good knowledge on TCP/IP network administration

                Experience supported on multiples smartphone operating systems . i.e. IOS, Android.

Soft Skills

                Good written and verbal communication skills in English

                Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

                Customer service skills

                Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

                Must be detail oriented and self-motivating

                A self-starter with ability to work on their own initiative

                To work through issues analytically to a successful conclusion

Years of Experience

                At least 2-3 years of experience in the field or in a related area required

- Working in a dynamic and professional environment.

- Fully participate in the regimes of social insurance, health insurance and unemployment insurance as prescribed by the state.

- Bonus holidays, Tet according to state regulations

- Team building annually.