IT Service Desk - Nhân Viên Hỗ Trợ Công Nghệ Thông Tin

Cai Mep International Terminal is looking for an IT Service Desk who is actively participate in the IT implementation of the terminal; accountable for first level end user support based on Service Desk plus system; maintain and follow up incident support according to procedures, guidelines; plan, monitor and administrate the day to day systems operations, network and telephone operations of the terminal in a complex infrastructural environment.

Tasks:

The IT Service Desk will report to the Head of IT within the IT Department and based at the terminal located at Tan Thanh district, Ba Ria-Vung Tau province (Cai Mep). This position will be responsible for:
• First level end user support, collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.
• Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other IT-related technologies.
• Installs and tests software & hardware upgrades
• Assists users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook.
• Patriciate to install, configure and troubleshooting the, VMT, Radio for terminal operation. Basic level support WIFI terminal related issues.
• Standby and assist in maintaining the availability of Terminal IT equipment such as VMT, Radio, WIFI when lacking resource
• Answers inquiries regarding status on resolving a computer problem.
• Configures, installs and maintains local area network hardware, software in basic such as server, switches printers, telephone devices and Internet access services.
• Installs, modifies and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.
• Assists with network security, selecting passwords, setting security parameters, and installing anti-virus and other security software in alignment with CMIT security policy.
• Guide users in the procedures for applying an application within the software, instructing them where to find a particular application.
• Prepares system reports as needed.
• Maintains helpdesk filing system, and handles the purchase requisitions for the department.
• Maintains IT inventory
• Dynamic, enthusiasm, hard to learn and self-study
• English communication is required
• The position has the responsibility to read, acknowledge understanding, stay updated and set good example of compliance with the company’s policies stipulated in various regulations, guides and manuals including but not limited to the Staff Manual, IT Guide, HSSE Manual, Letter of Authority, Anti-corruption policy etc.
• The position is well defined with clear deliverables

An enthusiastic and proactive person, with qualified technical knowledge. The candidates must be results orientated and have good time management.

The ideal candidates have:

• Requires a college degree in computer science or related discipline.
• Microsoft, Cisco certified professionals will be preferred (CCNA, MCSA)
• Hand-on experience on End user / Service Desk support and problem solving.
• Have at least 2-3 years of experience in infrastructure and system administration and client support.
• Must have a good understanding of LAN/WAN and server architecture for installation, administration, and on-going maintenance.
• Manage and Monitor Windows services: DNS, DHCP, File Server, WSUS, Printing services
• Have an understanding of MS applications, including operating systems and support system software and Virtual Infrastructure, Server Virtualization and Desktop Virtualization.
• Have a good understanding of applied networks technologies, firewall including: protocols, routing, VPN,..
• Requires demonstrated knowledge of IT-related hardware and software systems.
• Requires demonstrated ability and knowledge to troubleshoot a wide variety of infrastructure network and architecture problems as they arise in the workplace.
• Must be thoroughly familiar with various Operating Systems and Microsoft Office software, Switches and Routers, cabling management.

To the right candidates we offer an exciting and challenging position in an international and challenging environment where the candidate through commitment and performance will have great possibilities of personal development.
Applications

Please ensure that your application letter and CV:
• Contain your full name in both application and file name for any attached documents,
• Contain your contact details
• Application and CV must be in English
• List education, experience, personal skills and motivation. Preferably references as well

- PVI Care for employee
- Transportation
- Meal

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