IT Service Desk Coordinator
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 106 lượt xem
Ngày cập nhật: 02/08/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
- Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
- Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
- Assign tickets to appropriate team, person in timely manner.
- Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
- Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and - internal application) at the first level and escalate the issue when needed.
- Dealing with common request or basic technical issues such as resetting passwords
- Take ownership and coordinating on all critical incidents follow incident management defined by company.
- Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
- Coordinate with other Department to keep daily IT procedure running smoothly.
- Other tasks assigned by line manager
- Provide after – hours support as required
- Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
- Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
- Assign tickets to appropriate team, person in timely manner.
- Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
- Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and - internal application) at the first level and escalate the issue when needed.
- Dealing with common request or basic technical issues such as resetting passwords
- Take ownership and coordinating on all critical incidents follow incident management defined by company.
- Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
- Coordinate with other Department to keep daily IT procedure running smoothly.
- Other tasks assigned by line manager
- Provide after – hours support as required
Yêu cầu ứng viên
Education:
- College or University graduated major in IT field
Experience:
- At least 2 years experiences at the same position or equivalent position
Skills:
- Have knowledge of HelpDesk software
- Good knowledge of the IT hardware, software, application and operating system being used by customers.
- Good communication and listening skills both English and Vietnamese
- Organizational skills
- Good problem solving skills
- Work under pressure
- MCSA certificated is preferable
- College or University graduated major in IT field
Experience:
- At least 2 years experiences at the same position or equivalent position
Skills:
- Have knowledge of HelpDesk software
- Good knowledge of the IT hardware, software, application and operating system being used by customers.
- Good communication and listening skills both English and Vietnamese
- Organizational skills
- Good problem solving skills
- Work under pressure
- MCSA certificated is preferable
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- PVI Health Care
- 15 Annual Leaves
- PVI Health Care
- 15 Annual Leaves
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HOME CREDIT VIETNAM
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, ...Chi tiết
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers. Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide. In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide. With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide. Ẩn chi tiết
Bạn đang xem tin việc làm IT Service Desk Coordinator trong ngành IT phần mềm được tuyển dụng tại Hồ Chí Minh bởi HOME CREDIT VIETNAM. HOME CREDIT VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin IT Service Desk Coordinator cách đây lúc 30/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HOME CREDIT VIETNAM
Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Quy mô: 10.000-19.999 nhân viên
Việc làm tương tự
IT Service Desk Coordinator
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ