IT Operations Manager

Part I: General Information
Job Title : IT Operations Manager
Department : Operations & Technology
Location : Ho Chi Minh City
Report to : AVP, Technology
Number Subordinates: 5

Part II: Job Summary
The role requires the leadership and management of IT resources who are responsible for managing IT operations of the company with high level of availability and efficiency.
The job holder is expected to lead a well-trained and motivated team of IT professionals to maintain a stable production environment for the delivery of time critical financial services to their customers. Data integrity & security, customer confidentiality, and high availability are extremely crucial in the role performed by the division.

Part III: Key Accountabilities
− Managing Company’s IT operations including financial forecast, resource planning, and dealing with major day-to-day operational matters.
− Maintaining high standards of integrity and security of corporate data, safeguarding against any unauthorised access.
− Meeting daily processing schedules and service standards agreed with use management including (but not necessarily confined to) System & Network availability of 99% and above uptime.
− Responsible for physical security and control of data center, back up center, IT equipment & network against unauthorised access and prolonged outages.
− Ensuring orderly linkages between company’s core applications and other non-core systems, and accounting for major exceptions and discrepancies.
− Mitigating operational risk, ensuring BCP is workable and effective, and disaster backup recovery drills are conducted regularly.
− Providing facilities for in-house and vendor development teams to test systems;
− Maintaining in-house technical expertise capable of performing capacity planning and operational problem diagnostics
− Managing the Teams’ operations, motivate and manage staff’s performance
− Communicating externally with vendors, contractors, consultants, associations and government agencies for negotiation and acquiring technical systems, equipments, consultancy and services

Part VI: Job Specification / Possible Profile
(Please specify minimum qualifications of the person who can work for the position effectively)

1. Education Background
- University diploma in Computer discipline, Information Technology or equivalent.

2. Minimum Experience
- Over 5 years experience in managerial level, good management and leadership skills.

3. Knowledge
- Extensive knowledge and experience in IT infrastructures, operations or technical support environment

4. Skills
- An ability to be able to communicate effectively in writing and verbally to a wide range of people at all levels including communicating complex technical issues to a non technical user base
- Good English skills (Speaking, Listening, Reading, and Writing)
- Team management and staff development

- Competitive salary and bonus
- Opportunities to be trained in the professional environment to maximize your potential
- Good chance to study and develop career path stably

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