IT/ Onsite Services Analyst
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 180 lượt xem
Ngày cập nhật: 14/11/2018
Thông Tin Tuyển Dụng
Mô tả công việc
Main Purpose of the Job
Reactive and proactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote sites and act as Information Management Security officer (IMSO)
Key Responsibilities
1. Service Operations: Handle incidents and requests as per defined processes and SLA. Ensuring that incident and request on the local site is handled according to defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
2. Actively contribute with ideas to improve IT situation at local site
3. Project participation and management of Cluster projects and Implementation of global projects at local site or OSS region
4. Basic training to multiple users (Classroom training)
5. Act as senior IT contact at the local site
6. Implementation of improvement solutions on the local site
7. Support and coordinate a major video event with multiple participants
8. Attend trainings on new technical solutions being rolledout in the company
Reactive and proactive handling of user incidents regarding the standard IT platform at a company or factory site. Responsible for delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote sites and act as Information Management Security officer (IMSO)
Key Responsibilities
1. Service Operations: Handle incidents and requests as per defined processes and SLA. Ensuring that incident and request on the local site is handled according to defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
2. Actively contribute with ideas to improve IT situation at local site
3. Project participation and management of Cluster projects and Implementation of global projects at local site or OSS region
4. Basic training to multiple users (Classroom training)
5. Act as senior IT contact at the local site
6. Implementation of improvement solutions on the local site
7. Support and coordinate a major video event with multiple participants
8. Attend trainings on new technical solutions being rolledout in the company
Yêu cầu ứng viên
Critical Experience
• Min 3 year of experience providing hands-on support for IT services
• Deep knowledge about Tetra Pak standard platforms (i.e Microsoft, Lenovo, etc…)
• Trouble Shooting experience
• Experience of creating, understanding and following technical documentation, routines and processes.
• At factory sites: Good knowledge about Factory equipment and factory specific systems or equivalent
• Experience of running Local Site projects and participation in OSS region wide or Global projects.
• Communicate fluently by English
Minimum Education
• Vocational training in Information Technology or equivalent
• ITIL v3.0 Certified
• Associate Degree in IT related studies or equivalent
• Min 3 year of experience providing hands-on support for IT services
• Deep knowledge about Tetra Pak standard platforms (i.e Microsoft, Lenovo, etc…)
• Trouble Shooting experience
• Experience of creating, understanding and following technical documentation, routines and processes.
• At factory sites: Good knowledge about Factory equipment and factory specific systems or equivalent
• Experience of running Local Site projects and participation in OSS region wide or Global projects.
• Communicate fluently by English
Minimum Education
• Vocational training in Information Technology or equivalent
• ITIL v3.0 Certified
• Associate Degree in IT related studies or equivalent
Quyền lợi được hưởng
- Oversea training opportunities
- Company shuttle bus
- Company shuttle bus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TETRA PAK VIETNAM
14 Floor, 235 Dong Khoi Street, Dist.1
Người liên hệ: HR Dept.
14 Floor, 235 Dong Khoi Street, Dist.1
Người liên hệ: HR Dept.
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 ...Chi tiết
TETRA PAK is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD®," reflects our vision to make food safe and available, everywhere. Ẩn chi tiết
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Tìm thêm việc làm
TETRA PAK VIETNAM
Địa chỉ: 14 Floor, 235 Dong Khoi Street, Dist.1
Quy mô: 100-499 nhân viên
Việc làm tương tự
IT/ Onsite Services Analyst
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ