IT Officer/technical Engineer

This position provides technical support and manage company’s IT system including server, operating system, virtualization, network firewall, network system, Web administration, SQL or equivalent DB management as well as implementation new projects assigned.

Responsibilities:
• Daily investigate and troubleshoot issues OS/Application HW and Network per end users’ requests
• Install new / rebuild existing or new hardware, peripherals, services, settings, directories, storage, etc. (focusing on Company employees’ devices).
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Make/Maintenance document for support; Trouble/Incidents documents.
• Manage and maintain Company Website.
• Summarize and make report of Company information system situation/status on monthly basis; support internal IT auditing if any

• Background and experience:
 Bachelor’s or University or College Degree in IT and/or Telecommunications
 Good communication (speaking and writing) skills in English
 Cisco CCNA/Microsoft MCSA certificate is preferred

• IT skills:
- Server system:
 Knowledge and experience with Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems
 Knowledge and experience with Windows Server 2003/2008/2012 OS
 Knowledge and experience with Domain, File Server, Virtual System, License System
- Network system:
 Knowledge and experience in TCP/IP for troubleshooting LAN and WAN network
 Deploy/Monitor/Maintain/Repair network cables, switch, router
- Security system:
 Knowledge and experience in security door/Security camera/Antivirus
- Infrastructure:
 Install and configure new computers and other IT equipment
 Co-operate with vendors to fix infrastructure devices: printers, copiers and scanners
- End-User support:
 Support end-user (onsite/remote/on phone) to resolve IT related problems.
 Train end-users use IT system.
• Soft skills:
 Hardworking and willing to learn new things.
 Strong problem-solving skills.
 Have the ability to work independently as well as part of the team.
 Good report skill: Powerpoint, Excel, Word
 Flexible working time: can work in shift/over time/at weekend/on holidays

- Fix Bonus & Performance Bonus
- Social and health insurance based on Vietnam regulation, and extra Insurance.
- Oversea training opportunities

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