IT Officer

Job Overview
• Assist IT Manager for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines

2. Job description
• Assist Manager to monitor the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Maintain an up-to-date list of all computer hardware
• Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• Installs and tests corporate approved program changes to the hotel computer system(s)
• Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
• Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications
• Maintains uncompromising data and physical security standards
• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
• Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security parameters and the most sensitive utility
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Serves as the primary associate with all computer-related outside vendors
• Informs department heads when new features or changes to the system affect their department
• Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

• IT background or related
• Knowledge of Window server, Domain, Network: switch/router, FW, backup system
• Understand hotel system: Micros, Opera, Sun …
• English Communication

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