IT Manager Resort Solutions

Job Description:
Reporting directly to the Director of IT Solutions, the IT Manager Resort Solutions is someone who can effectively cross-collaborate with multiple stakeholders to define the current and future state of Resort Solutions business process, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions. This person must be:
• A talented IT/Business professional who loves complex and high stakes challenges.
• Determined to succeed by driving timely delivery of end-to-end IT solutions.
• An experienced IT professional experienced with both business strategy development and related technology solutions.
The IT Manager Resort Solutions will own and drive end to end solutions throughout Hoiana resort. This person will work closely with the key stakeholders to gather customer requirements, translate them into clear requirements documents, write compelling business cases and proposals, and then implement those approved and prioritized by the IT Steering Committee to deliver cost-effective solutions. The IT Manager Resort Solutions must be detail oriented, yet able to see the big picture and work with the overall business applications and support.
The IT Manager Resort Solutions works with vendors and implementation team to meet business requirements and timelines.

As the IT Manager Resort Solutions this person will:
• Collaborate with resort operators/stakeholders to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements. Engage the resort operator’s business client early and effectively building solid relationships.
• Identify, understand, negotiate and document business requirements with various groups.
• Facilitate the IT solutions planning and estimating phases.
• Manage the delivery of business cases, project scope and requirements documents, test plans, and roll out communications.
• Develop and manage relationships with stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.
• Balance the customer’s requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized. Clearly understand, articulate and document existing “as-is” systems & business architecture and define strategy for “to-be” architecture.
• Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements.
• Manage the Solution Specialists staff priorities in meeting the needs of the various stakeholders.
• Drive the prioritization process by which decisions are made around the final project scope.
• Execute on project plans and assist others in executing on project plans across the various groups.
• Ensure line of business priorities and IT capabilities (technology and resources) are aligned.
• Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.

Requirements/Qualifications and Previous Work and Related Experience (including educational requirements):

• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members.
• Can identify business issues and develop risk mitigation strategies.
• Strong leader who can focus on the vision and strategies of the group while managing the tactical components of running the daily business. Balance daily L2 support needs with long-term strategy and successfully combine vision and reality into effective plans.
• Exceptional communication, problem solving and cross-group collaboration skills.
• Ability to recognize and resolve conflict.
• Excellent analysis and critical thinking skills.
• Exceptional project management skills and experience deploying large-scale cross enterprise IT system implementations.
• Bachelor’s degree in computer science or related field of study for software development and project/program management preferred.
• Excellent written and verbal communication skills.
• Fluent English, Upper-Intermediate in writing English.
• 2+ years’ experience as an IT Project Management.
• 2+ years’ experience as an IT Manager.
• Experience in big scale projects with many stakeholders.
• Deep knowledge of PMBOK or PRINCE methodology.
• Strong skills in documenting and paperwork.
• Deep knowledge of ITIL methodology.

- Professional and multi cultural working environment
- Good and competitive HR benefits
- Big scale project in the central Vietnam. Career Development Chance

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