IT Manager

Provide operational support/ maintenance for all Network, Hardware and Software problems.
Ensure weekly monthly back-up for other Hotel System and copy to tape.
Create Access Rights based on approved IT Service Forms and in accordance with Rosewood guidelines or default System settings upon installation.
Supply written daily / monthly system progress, daily issue list and routine project/update reports to the assigned IT Manager with copies to Managing Director, Director of Finance and any other related department heads.
To manage the WIFI bandwidth provided by the hotel for both guests and administrative department usage. To ensure experience is of high standard and minimizes complaints.
Monitor data security – virus protection and firewalls, restrictions in access to Hotel Systems and Computer Equipment, Computer Room designed as per Rosewood guidelines.
Knowledge – Understands IR technology standards, platforms and directions. Maintains a working understanding of technology trends, particularly in the lodging industry as well as aware of systems development methods and tools that are available.

Thorough knowledge in setting up computing standards including users procedures and operational standards
Technically competent in hotel computer application, hardware and software
Good supervision skills Ability to coordinate with other departments
Ability to resolve operational problem referred by end users
Degree or diploma in computer science or software management
Others professional certification such as Oracle OCA/OCP/OCM, Cisco CCNA/CCNP/CCIE will be added advantage.
At least 3 years hotel system and related IT experience

- Under Company's policy

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