IT Manager

- Managing the smooth running of the day-to-day operations in office: hardware, software, applications
- Lead a small team of employees, contractors & vendors in support of relevant technology currently in used by the company;
- Providing technical support to employees to achieve or exceed Service Level Agreement;
- Building and managing Helpdesk; recommend information technology strategies, policies, and procedures by evaluating organization needs, identifying problems and anticipating organizational requirements;
- Establish compliance and security measures to ensure the safety of system and data;
- Manage the development and maintenance of infrastructure and configuration documentation for systems monitoring;
- Responsible for third party supplier and vendor management, searching and managing new partners;
- Ensure adherence to IT budget, managing licenses for software, managing procurement for hardware;
- Develop and maintain relationships with technology partners to meet business needs

1. Background and professional experience
Background
- Degree in Computer Engineering/Computer Science/Information Systems or related areas;
- Have knowledge about consumer finance and/or retail banking
Professional experience
- Experience in CRM system and contact centre software (IP PBX) are highly desirable;
- Knowledge of ITIL and ITSM principles will be preferred.
- Familiar with administration skills of Windows 8/10, Linux (Ubuntu/Fedora), Network equipment SOHO class and Windows 2008/2012 (Active Directory, GPO, Powershell);

2. Required skills
- Fluent English as must
- Good analysis, logical thinking and problem-solving skill
- Strong leader with good analytical, communication and interpersonal skills;
- Positive and broad-minded mindset with a strong desire for continuous improvements;

- Bảo hiểm Bảo Việt

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