IT Helpdesk Supervisor

o Administer Windows Operating System such as Windows Server 2003/2008 R2, Windows 7/8/Mac OS
o Install, configure, and maintain desktop PCs, notebooks, file servers, network cabling, software (commercial and in-house applications) and peripheral equipment such as printers, fax machines, photocopiers, etc.
o Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
o Maintain technical expertise in network, email, security and IP telephony infrastructure such as ADSL routers, switching hubs, IP PBX, firewalls, etc.
o Provide technical support and guidance to users.
o Perform backups and update inventory list of computer hardware and software compliance with policies and procedures.
o Development and maintenance of department procedures and reference documentation.
o Regular checking of the computer belonging to his responsibility (antivirus, windows update, user behavior,…).

o Local ICT support/local Office Coordinator are acting in first line (ICT, telecom electricity, security)
o To organize, implement and supervise the acceptance and payment
o Inspection technical, progress and quality of the project (camera, internet, network,…)

o Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering or related field.
o Minimum 2 years of work experience in IT support
o Microsoft certificates: MCSE, MCITP. CCNA is a plus.
o Expertise on Microsoft Windows Server 2008 R2, Active Directory, GPO, DHCP, DNS, WINS, VPN.
o Experienced on PBX switch board and telephone system. Have knowledge of VoIP solution is a plus.
o Experienced on firewall configuration. Familiar with Fortigate is big plus.
o Have knowledge of Web and Cloud services is an advantage
o Have ability to work under high pressure environment
o Have good communication & presentation skill
o Have good problem-solving skill
o Customer-oriented ability

- 2-4 months salary
- Insurance HeathCare
- 12 days/year

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