IT Helpdesk Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 227 lượt xem
Ngày cập nhật: 02/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: IT phần mềm, Ngân hàng/ Tài chính, IT phần cứng/mạng
Mô tả công việc
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus), computer and bank process management, desktop team management within SCB locations.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. Conduct BCP/DR with business annually
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, Group Support, Business to provide technical support to local users and local systems
Local hands and feet on the ground with desktop and stake holders
Monitor and control in-country data centres, bank’s property
Supporting in-country networks , Avaya telephony (phone), Video Conference
Security vulnerability management, patching for desktop/laptop machines
Provide full support to in-country users to use bank applications, partner bank application, group application
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. Conduct BCP/DR with business annually
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, Group Support, Business to provide technical support to local users and local systems
Local hands and feet on the ground with desktop and stake holders
Monitor and control in-country data centres, bank’s property
Supporting in-country networks , Avaya telephony (phone), Video Conference
Security vulnerability management, patching for desktop/laptop machines
Provide full support to in-country users to use bank applications, partner bank application, group application
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance
Yêu cầu ứng viên
Technical:
Strong PC/ Server applications skills
In depth knowledge of client server technologies
MS office skills
Strong understanding of telecommunications
Strong will to achieve business objectives
Project Management skills
Microsoft Windows OS Technical skills
Strong knowledge of market information systems and services
Business knowledge and understanding
Non Technical:
Strong interpersonal skills
Service Management skills and techniques
Ability to work effectively as part of global team
Very good communications skills
Completing tasks within deadlines
External vendor management
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Be able to prioritise tasks, Be flexible in terms of tasks
English Speaking/Writing/Reading – business communication level
Banking experience
Strong PC/ Server applications skills
In depth knowledge of client server technologies
MS office skills
Strong understanding of telecommunications
Strong will to achieve business objectives
Project Management skills
Microsoft Windows OS Technical skills
Strong knowledge of market information systems and services
Business knowledge and understanding
Non Technical:
Strong interpersonal skills
Service Management skills and techniques
Ability to work effectively as part of global team
Very good communications skills
Completing tasks within deadlines
External vendor management
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Be able to prioritise tasks, Be flexible in terms of tasks
English Speaking/Writing/Reading – business communication level
Banking experience
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
STANDARD CHARTERED BANK
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Người liên hệ: Human Resource Department
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires ...Chi tiết
Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities Ẩn chi tiết
Bạn đang xem tin việc làm IT Helpdesk Manager trong ngành được tuyển dụng tại bởi STANDARD CHARTERED BANK. STANDARD CHARTERED BANK đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin IT Helpdesk Manager cách đây lúc 31/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
STANDARD CHARTERED BANK
Địa chỉ: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam
Quy mô: Hơn 50.000 nhân viên
Việc làm tương tự
IT Helpdesk Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ