IT Helpdesk Level 1 (Dayshift/ Nightshift)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 97 lượt xem
Ngày cập nhật: 18/01/2019
Thông Tin Tuyển Dụng
Mô tả công việc
- Provide first level technical support and consulting services on all IT related matters, including Laptop and Desktop hardware, peripherals, and mobile phones.
- Provide Ad hoc training on application use and various internal process and procedures as well as assist in providing periodic report, inventory management.
Other administrative tasks as needed.
- Provide Ad hoc training on application use and various internal process and procedures as well as assist in providing periodic report, inventory management.
Other administrative tasks as needed.
Yêu cầu ứng viên
- Provide remote technical support to LinkedIn end users (30%Phone, 70% Ticket)
- Act as an escalation point to first level technicians to assist with advanced troubleshooting or process knowledge
- Troubleshoot multiple computer platforms: Macintosh, Windows, Linux, and Mobile devices
- Provide second level support to for multiple enterprise applications including: email, calendar, word processing, spreadsheets, presentations, internet browsers, as well as specialized department- specific applications
- Familiar with network configurations: LAN, WAN, wireless, and VPN
- Provide support for users who work at home, travel, or work from remote location, using Bomgar, Remote Desktop, WebEx, and other remote control applications
- Remotely troubleshoot local and network printers, including multi-functional copiers
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests.
- Help identify and implement innovative solutions for customers
- Ensure that resolutions are consistent with company standards
- Ad hoc training on application use and various internal process and procedures
- Troubleshooting web-based video conferencing solutions
- Understanding how to use and add to knowledge bases including: wiki’s, internal documentation or KCS
Qualification:
- College or higher degree in IT
- At least 1 year experience as a Helpdesk
- Ability to communicate, read and understand specialized English
- Proficiency in specialized computer and office software
- Good planning, management skills and high work pressure
- Dynamic, enthusiastic, responsible in the work
- Act as an escalation point to first level technicians to assist with advanced troubleshooting or process knowledge
- Troubleshoot multiple computer platforms: Macintosh, Windows, Linux, and Mobile devices
- Provide second level support to for multiple enterprise applications including: email, calendar, word processing, spreadsheets, presentations, internet browsers, as well as specialized department- specific applications
- Familiar with network configurations: LAN, WAN, wireless, and VPN
- Provide support for users who work at home, travel, or work from remote location, using Bomgar, Remote Desktop, WebEx, and other remote control applications
- Remotely troubleshoot local and network printers, including multi-functional copiers
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests.
- Help identify and implement innovative solutions for customers
- Ensure that resolutions are consistent with company standards
- Ad hoc training on application use and various internal process and procedures
- Troubleshooting web-based video conferencing solutions
- Understanding how to use and add to knowledge bases including: wiki’s, internal documentation or KCS
Qualification:
- College or higher degree in IT
- At least 1 year experience as a Helpdesk
- Ability to communicate, read and understand specialized English
- Proficiency in specialized computer and office software
- Good planning, management skills and high work pressure
- Dynamic, enthusiastic, responsible in the work
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan and Annual Check up
- 13 paid leave and birthday paid leave
- Premium Healthcare plan and Annual Check up
- 13 paid leave and birthday paid leave
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
INNOVATURE VIETNAM CO., LTD
Copac Spare - 12 Ton Dan, D.4, HCMC
Người liên hệ: Ms. Ella Nguyen
Copac Spare - 12 Ton Dan, D.4, HCMC
Người liên hệ: Ms. Ella Nguyen
About Innovature Consulting Limited Innovature Consulting Limited provides management consulting, technology and outsourcing services to our clients in the U.S. We enable clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value. Our commitment is to attract, develop and retain the ...Chi tiết
About Innovature Consulting Limited Innovature Consulting Limited provides management consulting, technology and outsourcing services to our clients in the U.S. We enable clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate a “can-do” attitude and fostering a collaborative and mutually supportive environment. About Pinnacle – Our Client Pinnacle Technical Resources is a staffing and managed services firm that recruits and manages contingent labor for a broad variety of Fortune 500 corporations in the financial services, transportation, communications and healthcare industries. Pinnacle’s 4,000 consultants serve clients across North America and Canada. The firm’s services include staff augmentation, supplier management, payrolling and independent contractor (IC) compliance. Pinnacle was ranked 3rd fastest growing staffing company in the United States in 2011. The firm has been on Inc. 500/5000 list of the nation’s fastest growing firms for 7 consecutive years. The Finance and Accounting department is responsible for all financial transactions, financial reporting, and general business reporting for our $250 million/year company. Ẩn chi tiết
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INNOVATURE VIETNAM CO., LTD
Địa chỉ: Copac Spare - 12 Ton Dan, D.4, HCMC
Quy mô: 10-24 nhân viên
Việc làm tương tự
IT Helpdesk Level 1 (Dayshift/ Nightshift)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ