IT Helpdesk

We are looking for an experienced IT professional to join our team in providing end-user support and
daily operations. As a Helpdesk Engineer, you will be responsible for implementing IT operations
according to policy, interpret IT related issues on both System and User side to meet corporate
requirements, and providing technical support in a fast-paced and demanding environment.

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network devices,
printers as well as end-users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support
documentation
• Handle asset management, maintain inventory and liaise with vendors
• Manage IT infrastructure, system monitoring and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server
backups

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
Minimum 3 years' of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server
administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing
fundamentals
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones,
wireless controller and access points is a plus
• Competent at documenting standard/applications operating procedures
• Ability to cover after-office hours and weekend support if there are any infrastructure issues
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical
and troubleshooting skills

- 24/7 health care plan (healthy & accident)
- Training workshop every month
- Daily food

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