IT Help Desk

- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Record events and problems and their resolution in logs
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
- Provide accurate information on IT products or services
- Server and phone system management
- Other tasks required by the managements

- Proven experience as a help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- BA in IT, Computer Science or relevant field

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional working environment

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