IT Engineer

PURPOSE
- Provides support for infrastructure and office applications, network & business systems, for SSIT.
- Plans, monitors and administers the day to day activities of the IT Helpdesk operations, business systems network of the terminal in a complex infrastructural environment.
- Actively participates in the troubleshooting and problem-solving process for all raised issues by the terminal users. Contributes to the deliveries of the IT support & services within agreed SLA.

ACCOUNTABILITIES
- Configures, installs and maintains local area network hardware, software and telecommunications services such as Personnel computer, Printers, Fax, Telephones, Radio devices, Cameras, Access readers...
- Installs, modifies and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. This includes setup of equipment
- Installs and tests software upgrades.
- Loads specified software packages such as operating systems, word processing, spreadsheet, database, or other programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to department inquiries concerning systems operation and diagnoses system hardware, software and operator problems.
- Assists with network security, selecting passwords, setting security parameters, and installing anti-virus and other security software in alignment with SSIT security policy
- Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.
- Provides the first level of Analysis for user problem and finds appropriate solutions for IT-related problems.
- Assists users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook.
- Answers inquiries regarding status on resolving a computer problem if possible.
- Guides users in the procedures for applying an application within the software, instructing them where to find a particular application.
- Coordinates with various vendors regarding repairs to RF terminals, and other issues with software or hardware; receives items and prepares documentation to accompany items.
- Maintains helpdesk filing system and handles the purchase requisitions for the department.
- Provides technical assistance and training to end users.
- Supports call out service requirements and follow the whole process until request will be solved.
- Manages the audit requirements of the systems and the related data.
- Other duties assigned by line manager as and when required.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
- College/University degree in Computer science/IT engineering or related discipline.
- At least 3 years of experience in client support & require the good voice and communication skill.
- General understanding of LAN/WAN and client/server architecture for installation, administration, and on-going maintenance.
- Demonstrated knowledge of IT-related hardware and software systems, cabling, maintaining skill for IT-related device such as camera/access/radio ...
- Good knowledge of various Operating System and Microsoft Office.
- General understanding of networks including: protocols, RF, optical, etc.

- Competitive package
- PA insurance & Healthcare program
- Transportation

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