IT Engineer

Job summary
The selected candidate will be mainly responsible to start a new business unit for providing IT services to our clients including but not limited to IT consulting, IT project implementation and IT helpdesk support service. Work with local office colleagues to digitalize the current business process at the firm will be another important job of this position. The selected candidate will also be involved with company internal IT system / infrastructure administration and support to end user occasionally by working with global IT support team (located in China and elsewhere).

Principal Responsibilities: (Essential Functions):
 Client service
• Follow up leads with International Business Advisory team; provide comments and answer client’s query on the technical side
• Collaborate with internal teams to create quicker IT issue resolution to achieve high client satisfaction
• Provide timely technical support on the problems and advisory service for clients;
• Maintain a high level of professionalism and quality when interacting with the clients
• Be aware of and anticipate technical trends in the local market

 Digitalization of internal business process
• Deep communication with local office teams to understand business nature and work with local team leaders to analyze and define the requirement needed for the digitalization process at our firm;
• Work with global IT and ISoftware teams together to deliver digitalization solutions in Vietnam and ASEAN;
• Provide product / system presentation or demo to staff and training to end users

 Project farming and follow-up
• Oversee the project from start to finish and perform a key role in project planning, designing, budgeting, implementation and identification of resource needed
• Communicate with client and define business requirements
• Implementation of various operation through proper coordination
• Take care the deliverables and close the project

 IT Documentation
• Create and maintain all client’s project related documents/profiles
• Assist to create or carry out IT policies, procedures and guidelines
• Optimize and document IT processes

 Internal IT administration and support
• Perform administration of Azure, Office 365, Windows server, Active Directory, cluster, Hyper-V, firewall system, backup on occasional cases
• Occasionally collaborate with internal IT Support team to provide IT helpdesk services which including IT enquiry, PC/Laptop setup, repairing and trouble-shooting issues to all colleagues across 17 offices in Asia region

Skills
• Be familiar with cloud technology and proven experience of using cloud-based products. Deep understanding and experience of Microsoft 365 / Azure would be a plus
• Be familiar with Windows Server, Hyper-V, firewall with hands-on experience of management work
• Strong understanding of network infrastructure with ability for troubleshooting network issue
• Knowledge of information security with experience of implementing security project or security management
• Proven hands-on experience of system support and client service
• Knowledge and experience of SharePoint Online management and development with integration of Flow, Form, PowerApps would be highly preferred
• Good communication skill and team cooperation spirit
• Good command of English, both spoken and written; Mandarin will be a plus
• Good document writing and presentation skills
• Willingness to work beyond office hours in case of any urgent and important incidents
• Excellence analytical & reporting skills; systematic, possession of self-initiative with a strong sense of responsibility is essential

Education & Certification
• Degree holder in IT, IS or any related disciplines
• Certificate of Microsoft 365 Enterprise Administrator or Azure Administrator Associate or similar technology will be a plus

Experience
• At least 4 years full time IT service or system administration or IT support experience.
• Working experience in a multi-national company is a plus

- Competitive salary
- Genuine work/ life balance
- Possibility of working on different business lines

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