IT Business Applications Manager

• Provide oversight and management to the IT team to deliver IT services.
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools.
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.
• Manages the release process for applications which includes effective department wide and end user communication.
• Manages testing scripts and identifies opportunities for improvement.
• Evaluates the performance of direct reports, and provides ongoing coaching and staff development.
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
• Assists with the preparation of budget for IT systems and services related interfaces and applications.
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the hospitality industry.
• Maintains a strong understanding of technology and its application to achieve business objectives
• Prepares analysis and or proposals for other enterprise departments when necessary
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

• Strong knowledge of Hospitality business application development.
• Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in healthcare industry) and the ability to lead large-scale complex IT projects in addressing overall business needs
• Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit
• Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
• Knowledge of project management process and systems, ITIL/ITSM
• Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed, and change oriented
• Eight or more years of professional experience with preferably four years in the healthcare industry
• Three years of experience in planning and managing IT programs including budgeting, resource management, and delivery development
• Previous managerial experience in a Hospitality industry is a plus.

- Under Company's policy

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