IT Application Support - Immediate Start

Application and Database Management
- Providing effective and efficient level 1 support for users for all information systems but not limited to Learning Management Systems, MS Office 365, iSAMS and ManageBac.
- Supporting school application user with their day to day request for changes in term of workflows and business processes.
- Co-ordinating with vendors and third-party support for application related issues and any technical requirements for application integration.
- Having skills of using PowerShell scripts via task scheduler to meet business requirements.
- Creating and integrating manual batch files for bulk data uploads.
- Updating & performing the web-based application updates and patches as released by the third party vendor.
- School application subscription and license management.
- Having skills of managing a LinuxUnix web server environment.
- Having 1 year of working experience working with multiple technology within our technology stack:
o Front-end: JavaScript frameworks (AngularJS)
o Back-end: PHP / NodeJS
o Databases: MySQL /PostgreSQL/ SQL Server Reporting Services (SSRS)

Customer service
- Provide responses to customers in a timely manner
- Communicate with customers in a professional manner, maintaining confidentiality where applicable
- Provide high levels of customer service to all AIS staff, including IT staff
- Ensure all activity benefits customers
- Follow-up matters to ensure customer is aware of status of query/complaint

Documentation
- Write accurate documentation on end-user use of software as required
- Complete change management documentation to department standards to minimise risk associated with changes
- Ensure documentation is clear, concise and easy-to-read (jargon free)

Team work
- Provide cover for other IT staff and functions as required
- Attend training sessions as part of new projects and implementation
- Attend IT meetings as required
- Attend Open Days and other promotional/marketing events as required

Reporting
- Maintain records of assets allocated to staff
- Maintain records of issue-related work carried out using AIS’s IT department issue-tracking software
- Ensure any risks to AIS’s IT systems are reported

· Bilingual in Vietnamese and English
· To assist students as required
· To work co-operatively with the teaching staff and assist them as directed
· Must be organised
· Great with people
· Other tasks when required

- Outing
- personal medical insurance

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