IT Analyst ( MES / BAS )

Basic Job Functions:
Support the (Global) Manufacturing Plants, Engineering, Q&R, S&R and Operations group in the analyzing & troubleshooting of applications and data, providing the technical support in software function for day-to-day manufacturing issues, and ensuring that all issues are resolved timely and accurately for continuous flow of production data and striving for continuous improvement of processes.

Essential Responsibilities:
Primary Responsibilities:
• Analyze MES system change requests, provide risk assessment, test plan, back up plan and coordinate deployment across all manufacturing plants.
• Ability to work within a customer-focused, global team-oriented environment.
• Collaborate with various resources at global level to drive resolution of issues or completion of small-to-medium sized tasks/projects.
• Proven understanding of the Software Development Lifecycle and Quality Lifecycle.
• Design & develop requested system/application changes/enhancements.
• Execute and/or transition pre-defined projects.
• Work with IT/MES team to manage MES assets during system upgrades.
• Responsible for technical and procedural documentation.
• Perform troubleshooting and problem solving for issues related to application, manufacturing process data & system data.
• Provide support for First Solar applications and Participate in a rotation of on-call support outside of normal office hours as necessary during critical times.
• Responsible for Incident/ Request management & Problem management.
• Responsible for system downtime tracking and prevention.

Key Competencies:
• Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
• Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Identifies potential benefits, and available options for consideration. Works with clients/users in defining acceptance tests.
• Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to priorities requirements.
• Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and report any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.
• Applies data analysis and data modeling techniques to establish, modify or maintain a data structure and its associated components (entity descriptions, relationship descriptions, attribute definitions).
• Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.
• Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.
• Selects and uses tools and methods to establish, clarify and communicate the user experience, users' characteristics and tasks, and identifies the technical, organizational and physical environment in which complex products or systems will operate.
• Develops implementation plans for dealing with more complex requests for change, evaluates risks to integrity of infrastructure inherent in proposed implementations, seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organizational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
• Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

Experience:
• Minimum 2 years of related work experience in as Analyst.

Education:
• Bachelor’s degree or equivalent years of work experience

Required Skills/Competencies:
• Experience in writing T-SQL using Microsoft SQL Server.
• Experience in multi-tiered architecture using some of the following: C#.Net, SQL, XML, HTML, Microsoft Message Queuing (MSMQ).
• Experience or Familiar with SQL Server Integration Service (SSIS) technology.
• Experience or Familiar with reporting technology.
• Understands Manufacturing processes is a plus
• Adheres to SDLC processes, standards, and compliance measures (SOx, etc.)
• Possess good analytical, troubleshooting & continuous improvement thinking skill.
• SCRUM, ITIL V3 Certification is a plus
• Knowledge about Server (both Windows and Infrastructure) is a plus.
• Must demonstrate initiative and commitment to achieve results
• Good Communications skills both oral and written in English.
• Must be team orientated & Must be customer oriented (internal)
• Ability to write system specifications (technical & functional) using Microsoft office family.
• Able to participate in phone and online conference calls outside of normal office hours with global team.

- Premium Health care for relatives
- Good Training Plan
- Company Bus

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