IT & Hardware Technician (Junior & Senior)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 83 lượt xem
Ngày cập nhật: 30/08/2019
Thông Tin Tuyển Dụng
Mô tả công việc
1. Hardware service:
• Registering and keeping track of all devices (mobile phones, tablets) borrowed by the production teams.
• Examining cellphone unit, observing operation, installing testing program and updating phones’ technical specifications, specific issues and solutions, drivers, tools into Technical Knowledge Data Base Web Tool;
• Updating, repairing and setting up devices software as per production teams's requests. Proposing the advices to resolve device problem (set up GPRS/WAP, Services Book, Wifi setting, critical software issues, firmware issues…) to ensure that all pertinent repair and testing tools and appliances are in proper working condition;
• Managing HW process, observe and optimize the process. Initiating new ideas to increase the efficiency of HW process.
2. IT service:
• Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
• Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
• Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
• Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
3. IT & Hardware Administration/Management
• Logging, tracking and updating tickets on the Helpdesk System
• Updating the inventory system and keeping them organized in the IT & Hardware store.
• Documenting all knowledge and experiences in the File Sever/Knowledge Base System
• Registering and keeping track of all devices (mobile phones, tablets) borrowed by the production teams.
• Examining cellphone unit, observing operation, installing testing program and updating phones’ technical specifications, specific issues and solutions, drivers, tools into Technical Knowledge Data Base Web Tool;
• Updating, repairing and setting up devices software as per production teams's requests. Proposing the advices to resolve device problem (set up GPRS/WAP, Services Book, Wifi setting, critical software issues, firmware issues…) to ensure that all pertinent repair and testing tools and appliances are in proper working condition;
• Managing HW process, observe and optimize the process. Initiating new ideas to increase the efficiency of HW process.
2. IT service:
• Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
• Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
• Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
• Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
3. IT & Hardware Administration/Management
• Logging, tracking and updating tickets on the Helpdesk System
• Updating the inventory system and keeping them organized in the IT & Hardware store.
• Documenting all knowledge and experiences in the File Sever/Knowledge Base System
Yêu cầu ứng viên
• Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
• Fair English; Speak and Write
• For Junior level: no experience is required
• For Senior level, 2 years of experience in IT supporting/IT Helpdesk is required
• Good knowledge and strong interest in mobile devices, especially operation system of smart phones (Android, Windows Mobiles, iOS, …).
* Why Join Gameloft?
• You want to be part of an exceptional experience, within a company that is constantly growing.
• You want to work with talented people who are industry pioneers.
• You want to join a global company and meet great people around the world from all walks of life.
• Or, you are just looking for a fun place to work!
* What Else Can Gameloft Hanoi Offer You?
• Team work with international talents
• Continuous training and career growth
• Exciting challenges and rewarding recognitions
• Work hard, Play hard
• Lunch allowances
• Sport Clubs for employees.
• Fair English; Speak and Write
• For Junior level: no experience is required
• For Senior level, 2 years of experience in IT supporting/IT Helpdesk is required
• Good knowledge and strong interest in mobile devices, especially operation system of smart phones (Android, Windows Mobiles, iOS, …).
* Why Join Gameloft?
• You want to be part of an exceptional experience, within a company that is constantly growing.
• You want to work with talented people who are industry pioneers.
• You want to join a global company and meet great people around the world from all walks of life.
• Or, you are just looking for a fun place to work!
* What Else Can Gameloft Hanoi Offer You?
• Team work with international talents
• Continuous training and career growth
• Exciting challenges and rewarding recognitions
• Work hard, Play hard
• Lunch allowances
• Sport Clubs for employees.
Quyền lợi được hưởng
- Creative workplace with international teams of talents
- Exciting challenges and rewarding recognitions
- Continuous learning and career growth
- Exciting challenges and rewarding recognitions
- Continuous learning and career growth
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
GAMELOFT
7th Floor, E-Town 2, 364 Cong Hoa
Người liên hệ: HR Department
7th Floor, E-Town 2, 364 Cong Hoa
Người liên hệ: HR Department
A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement ...Chi tiết
A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is listed on NYSE Euronext Paris (NYSE Euronext: GFT.PA, Bloomberg: GFT FP, Reuters: GLFT.PA). Gameloft’s sponsored Level 1 ADR (ticker: GLOFY) is traded OTC in the US. All trademarks referenced above are owned by their respective trademark owners. Gameloft Vietnam was built in 2004 by our young, dynamic & passionate people. The team is on the way to innovate and challenge the future of game experience. We always welcome the best talents, locally and around the world, passionate people willing to change the way people are playing. At Gameloft, we offer a wide choice of job opportunities, to challenge your expertise, innovation skills and team work. “Join the Game”, together we deliver the best products ever! 3 good reasons to join us • Creative workplace with international teams of talents • Exciting challenges and rewarding recognitions • Continuous learning and career growth Our core values: Passion; Talent Growth; Unity in diversity; Agility and Autonomy What we offer • Career in a world leading game developer • Promotion, recognition and rewarding program • Annual health check • Tons of team building & entertainment activities: Birthday celebration, annual staff trip, games & sport clubs Want to know more ? Please visit our Website : http://gameloft-sea.com/ Ẩn chi tiết
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GAMELOFT
Địa chỉ: 7th Floor, E-Town 2, 364 Cong Hoa
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
IT & Hardware Technician (Junior & Senior)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ