IT Admin Executive

- Ensure the high-quality service provision to internal customers in Vietnam and Denmark
- Support with the planning, calculation and implementation of projects
- Manage and ensure IT infrastructure for smooth operation of service production in Vietnam
- Manage and follow up with regular reports of IT assets (desktops, laptops, printers, audio visual equipment and UPS, camera)
- Check and ensure the efficiency of internet connection for a smooth data transfer, ensure practice of IT Policy and confidential security compliance through technical and organizational measures, manage security facilities such as camera and door access system
- Get involved in proposing procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse, suggesting programs and documentation for backup and restoration of host operating systems and host-based applications
- Set up, install, configure and maintain computer hardware and software, internet cable, leased line and other related network devices, including servers and data
- Set up and manage user accounts, permissions and passwords in accordance with company security practice
- Support users with incidents on hardware & software problems, coordinate and perform repair of minor problems with users’ and office devices within company
- Implement regularly (monthly, quarterly) proactive maintenance and upgrades of desktops, laptops, printers, telephones and other devices, software licenses, propose improvements to network and IT infrastructure
- Update and file IT policy, guidelines and technical manuals, ensure company employees’ acknowledgement of these standards, inform newcomers and guests on IT Policy for security commitment
- Troubleshoot system and network problems, diagnose and solve hardware or software faults
- Establish and maintain close relationships with other departments and colleagues
- Actively inform the supervisor and management team on work results and daily operational issues
- For this position, you will report to Head of Group IT and IT Admin Team Lead

- At least 3 years of experience in IT support service company/ agency environment having at least 100 employees
- Good command of both in verbal and written English is a must (at least TOEIC 700)
- Proven experience in Microsoft Windows (Apple Mac is plus), Azure and Office 365 administration
- Infrastructure troubleshooting: Wan optimizing, Cisco routers, firewall (Checkpoint, Palo Alto are a plus)
- Skilled in setup and administration of servers based on Microsoft OS
- Make estimation and implementation of project
- Planning of projects for storage, SAN/NAS networks
- Planning and integrate virtualization, Hyper-V
- Solid management of Windows Server, DNS, FTP, Exchange Server
- Understanding of RAID levels and backup strategies
- Able to directly support users
- Creative with presenting and visualization, problem solving and solution researching
- Customer service oriented, friendly and team player mindset, open-minded and outgoing personality
- Strong planning and organizational skills with ability to work independently, as well as, willingly support colleagues
- Good health with ability to lift computer equipment up to 40 pounds (20 kg)
- Ability to work with flexible schedules (night shift) to ensure high-quality service delivery
- Relevant degree/ certificate in Information Technology experience

- Health care and personal accident insurance and annual health check-up
- Attractive package of annual leave, sick and child-sick leave above the law
- Attractive package of remuneration with team building activities and social events

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