ISB Relationship Management Support Manager, WSB (GCB6) - Chinese Speaking

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wholesale Banking

HSBC Wholesale Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

Corporate Banking

Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking an ambitious individual to join this team in the role of ISB Relationship Management Support Manager, WSB (GCB6)

In this role, you will:

• Manage and responsible for his/her own assigned portfolio
• Handle and assist the ISB Team in account opening process for WSB - ISB customers both onshore and offshore.
• Cover the duties of Inbound team (for inward referrals) and Outbound team (for outward referrals) required in Group WSB SOP for Cross-Border Account Opening
• Participate in enhancing quality of customers services as well as internal processes
• Ensure delivery of processes and paperwork to efficiently process client lending instructions, products and solutions within agreed timescales
• Assist CBC client availability and revenue enhancement through the communication of Bank operational policy and guidelines
• Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
• Ensure a systemic approach across the CBC to use all available tools to identify and mitigate risk
• Support the CBC management team in optimising the potential value of client relationships by processing the delivery of solutions, products and services appropriate to meet client needs through the appropriate channel
• Contribute to the development of mutually beneficial relationships with clients
• Ensure continuous and effective dialogue with counterparts across the CBC(s) and wider Corporate / WSB
• Demonstrate courageous leadership
• Improve employee engagement
• Ensure effective and continuous dialogue within the CBC team
• Continually provide support to the CBC team
• Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
• Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions
• Ensure losses through operational failings are minimised

To be successful in the role, you should meet the following requirements:

• Excellent verbal and written communication skills (English, Vietnamese, Chinese Mandarian and/or Cantonese, )
• Knowledge of the Bank’s operational procedures and systems
• Proven track record in a client focused environment
• Experience of working in a teamwork environment
• Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
• Experience in the Commercial or Corporate Banking environment
• Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
• An ability to get things done
• Possess drive and resilience
• Possess developed interpersonal skills
• Possess planning, organisation and time management abilities

- 13th payment

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