Intermodal Executive/nhân Viên Điều Phối Vận Tải Kết Hợp

** Purpose / Summary:
- Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and deliveried on time.
- Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
- Manage service performance & KPIs; providing action plans for further improvement.
- Verify job costing, following-up BD & PO’s creation, and payment in timely manner.

** Key Responsibilities:
• Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.
• Handling daily operations for current/new account after closed win.
• Proactively attend all the inquiries from Customers and CS teams, well communication with related parties in case of exceptions.
• Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.
• Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.
• Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
• Drive operational excellence through KPI measurement and analysis.
• Able to work independently with the limit supervision from higher level.
• Enhance productivity & performance with initiatives in operation.
• Actively contribute initiatives to support process improvements.
• Take every opportunity to expand on services in scope of solution design and new business development.
• Carry out ad-hoc tasks assigned by Team Leader/ Manager.

• More than 2 years related working experience in Import - Export Operation, processing for apply Certificate of origin/ quality.
• Knowledge & Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation, tax refund, post-customs clearance.
• Can-do and willing-to-do attitude.
• Details oriented.
• Excellent customer services skills/experiences.
• Good command of spoken and written English.
• Efficient claim handling skills.
• Discipline and good interpersonal skill.
• Good skills of computer (Excel basic, Power-point).

- Attractive Salary & Allowance + 13th Salary + Yearly Performance Bonus
- 24/7 Healthcare Insurance
- Company trip and Team-building activities

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