Insurance - Administrator ( Australian Private Insurance Company)

To provide case management support to consultants delivering workplace rehabilitation services, ensuring excellence and quality of customer and client service delivery, and driving improved return to work outcomes for clients

CONSULTING ADMINISTRATION:

• Compilation and preparation of occupational rehabilitation of reports, such as TSA, VOC, CSS, LMA, Retraining Outcomes Report, Initial Report, Funding Requests, Status Reports, and return to work plans (as instructed by the consultant).
• Peer reviewing reports.
• Booking appointments and assessments on behalf of a consultant.
• Calendar management and sending SMS notifications on behalf of a consultant.
• Follow up with stakeholders to obtain documentation required by the consultant, such as medical certificates, medical questionnaires, IME reports.
• Enrolment of clients into training courses.
• Follow up with stakeholders to obtain signatures on relevant reports/return to work plans.
• Document scanning, electronic filing and labelling.
• Internal data entry such as (but not limited to) custom fields, file review summaries, FCE results.
• Positivum administration management (creation of worker profiles, assessments, and follow up of assessment results).

QUALITY:

• Perform all tasks in accordance with IPAR’s Quality Management System.
• Adhere to all policies and procedures.
• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Actively identify opportunities for continuous improvement.
• Maintain a customer focus (internal and external) at all times and a commitment to deliver service excellence.
• Adhere to strict timeframes when completing consultant requests
• Responds promptly and professionally to all customer enquiries and escalates this appropriately
• Accurate case documentation in Case Manager, including recording of telephone calls, emails and bookings.

OTHERS:

• Participate positively to develop and implement service, product and work environment improvements and changes.
• Function as an effective, positive team member
• Maintain active knowledge of IPAR OHS practises and procedures.
• Adhere to IPAR safe work practises and procedures when undertaking work tasks.
• Carry out other reasonable duties as required.
• Participates in team meetings and attends relevant training and development.

• Excellent English skills is a must
• Excel in computing skills (Microsoft Office)
• Good communication skills are mandatory
• Ability to organize and prioritize workload to meet strict deadlines while maintaining high standard of works.
• High attention to details
• Operate both independently and in a team environment within the resources available

- 13th & 14th month salary;
- Private Insurance Package including 1 family member
- 30 paid leave days; Annual company outings, functions and social activities

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