Infrastructure Support Engineer

The information in this section is representative of the general role responsibilities (objectives and deliverables). The position description needs to be read in conjunction with the incumbent’s performance and development review, relevant business plan, and any procedures describing the activities that this role undertakes.

ROLE OBJECTIVES
 In describing role objectives, state both ‘What’ (e.g. safety, delivery expectations, services, etc) and ‘How’ (e.g. lead, assist, govern, develop, sell, design, etc)
 Provide top 5-10 priority objectives
 Deliver safely the outputs expected in the IS business plan on a day to day, week to week basis;
 Deliver continuous improvement
 Uphold, support and improve upon the conduct of business processes according to BSL policies and procedures.
 Support and comply with all procedures, policies and accountabilities as defined under this same heading for the manager of this position (See “Reports To” at top of this document).
 Meet all legislative and Regulatory requirements which relate to this position.
 Supports all the aspects on IS Infrastructure
 Provides first level network and computer support
 Serves as customer service representative in support of computer systems.
 Assists in performing operational support of existing systems and products, for example, diagnosing and resolving problems with users and data center personnel.
 Participates in resolving technical issues the first time to limit financial burden.
 Provides limited guidance/training on systems and products to users.
 To ensure all IS Helpdesk Tickets are address and closed based on defined service level agreements across ASEAN
 To ensure service level agreements for both the IS Helpdesk and services are adhered to.
 To ensure license compliance on computers and servers.
ROLE DELIVERABLES
This section describes the areas in which this role will need to deliver results.

Quick Guide for Writing KRA’s
KRA’s and Key measures of success
 Safety
Adherence to BSL Safety Mandate
 Excel in basics
Establish project prioritization, management and execution discipline
Drive continuous operation improvement (standardize, measure and improve)
Implement optimal governance, compliance and risk management
Enhance efficiency and reduce cost
 Engage and enable key biz needs and initiatives
Engage, communicate and close loop on all requests and commitment
Deliver solutions to enable biz needs and competitive edge
 Build Strong Organization & People
Enhance employee communication
Strengthen technical and soft-skills competency
Be business and commercial savvy
Develop career development opportunities and pipeline
DIMENSIONS
e.g. Global, business, site, unit, team or individual
e.g. Primary (accountable), Secondary (key advisor/partner in decision or delivery), or Contributory (analysis, advice, implements to plan or monitors)
e.g. Revenues, No. of employees, locations, etc.

AUTHORITIES
Outline any additional authorities inherent in the role (e.g. day-to-day, supervisory, approvals, etc.)

ACCOUNTABILITIES
This role will be held accountable for meeting the role objectives and deliverables through the following BSL processes.

KEY RELATIONSHIPS
List the key stakeholders with which the role interfaces.
Scope
ASEAN
Budget
TBD
Impact
Other
 As defined in corporate, business unit or department/ site procedures
 As defined in task briefs, or business plan activities over which this role has allocated responsibility
 Performance and Development Review (PeoplePoint)
 Management Review
 Infrastructure Support Managers
 In-Country Infrastructure Support Engineers
 All Internal Customers (BlueScope Employees)

REQUIRED QUALIFICATIONS AND EXPERIENCE
Note required skills, qualifications, and experience for the role.
 Required
- Bachelor Degree
 Accepted / Preferred
- Degree in Information Technology / Computer Sciences
PREFERRED QUALIFICATIONS AND EXPERIENCE
Note any additional skills, qualifications, and experience desired
 At least 1 year experience as an IT support
 Analytical skills to help staff through complex troubleshooting situations.
 Excellent time-management skills.
 Demonstrated ability to effectively communicate by phone or in person.
 Able to write clearly and concisely.
 Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
 Shows initiative and acts independently to resolve problems.
 Demonstrated ability to manage multiple priorities and follow through on projects to completion.
 Able to work in a fast-changing, stressful environment where you must be flexible and learn quickly.
COMPETENCIES
 Insert appropriate job level BSL core behavioural and/or leadership competencies(from the BSL Leadership Competency Framework, available at
http://www.ext.bluescopesteel.com/peopleandperformance/Documents/LearningAndDevelopment/WITTS%20Competency%20Framework.pdf
 List any other specific functional and technical competencies required for the role
 Data / Information Architecture
 Hardware Infrastructure
 Infrastructure Software
 Network/Communication Infrastructure
 Technical Infrastructure Architecture
 Technical Product Evaluation and Selection

- Competitive salary vs the market & all the benefit programs entitled to NS BlueScope VN
- Opportunities to be trained in professional environment to maximize your potentials
- Career development within the organization

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