Information Technology Support

*Job Purpose
To keep Blue Dragon’s IT systems and devices running smoothly.

*Job Context
Blue Dragon Children’s Foundation is a grassroots charity serving children in crisis throughout Vietnam. We believe that every child deserves the best care we can offer. Blue Dragon kids are street kids, children with disabilities, and children who have been trafficked. We rescue kids from danger and slavery, reunite them with their families when we can, and provide all the services needed for recovery and growth.
The Operations department provides a range of support to Blue Dragon staff to enable them to work effectively. The department is responsible for human resources, facilities management, security, financial management and ensuring full compliance with Blue Dragon International’s licensing requirements, and with Vietnamese law.
Blue Dragon is a child-safe organization, committed to the protection and exceptional care of children. We require all staff and volunteers to agree to and abide by our Child Protection Code of Conduct.
We offer equal employment opportunities to all qualified persons without discrimination or harassment. We will make any necessary job accommodation for persons with disabilities or special needs.

Key Objectives
• Develop the IT capacity of the organization
• Ensure high quality IT services and support are available to Blue Dragon staff
• Provide effective IT training for staff and ensure efficient use of IT resources
• Support the Fundraising and Communications team with IT needs including supervision of the website and other media
• Empower Blue Dragon kids by providing them with IT training and skills
*Reporting
The Information Technology Coordinator reports directly to the Operations Manager, and liaises closely with the CEO on operational matters and the Communications Team on the website and other communication outlets.

*Duties and Responsibilities
Strategic vision
• Maintain an ongoing development plan for IT within the organization
• Implement and monitor policy on internet access and IT use
• Keep abreast of and brief Management on developments in IT and IT education

Training
• Lead and advocate for IT training for Blue Dragon kids
• Assist in the development and promotion of IT training for staff
• Maintain the computer lending program for Blue Dragon kids

Network and website
• Provide network administration support including management of user accounts, email, profiles and data storage; firewall configuration and management; regular backing up of data and the secure storage of backup media
• Implement and monitor the organization’s policy on internet access
• Design, implement and manage the Blue Dragon website, in liaison with the Communications Team; locate apps and innovations to enhance website content
• Ensure that all computer operation systems and software conform to the organization’s standards and are appropriately licensed
• Ensure the integrity of web pages and access security
• Purchase, install and commission new and replacement IT equipment
• Purchase and oversee domain names; liaise with network provider; enhance SEO
• Enhance and maintain the intranet site
• Manage the peer-to-peer local area network for printers and scanners and the NAS (Network-Attached Storage) for data sharing
Hardware and software support
• Provide support to Blue Dragon IT users and solve their computing problems in a timely manner including coordinating external services if required
• Be responsible for monitoring, maintenance and necessary upgrades of all computers, including 40 desktops with a mixture of Windows and Open Source (Ubuntu) operating systems at Dragon House; 10 laptops used by staff in the field; desktop and laptop computers in the Hue office; and 10 IT classroom computers
• Keep records of the status and use of all equipment
• Arrange quotes, purchase and install new and replacement IT equipment
• Ensure that all computer operating systems and software conform to the organization’s standards and are appropriately licensed

Security systems
• Oversee and implement the operations of the Blue Dragon’s security systems

Staff and financial management
• Supervise the IT Assistant in the performance of their duties; provide support and advice; identify training opportunities; conduct performance reviews
• Prepare and monitor IT budgets

Key selection criteria
● Willingness to work flexibly, including out of hours and on weekends when required
● Good interpersonal and communication skills
● Willingness to work collaboratively across the organization and share information

* Discussed more information in the interview

- Company 's Policy

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