Inbound Tour Operator (English/german/spanish)

In this position, you will have an overview about the industry which focus on market, what travelers expect from us and how can we provide them an unforgettable experience in Vietnam.

** Responsibilities:
• Make sure the program is feasible, book services for thoroughly : accommodation, transportation, air tickets, guide… and update all information in our internal software.
• Prepare all documents needed to allow the guide to run the properly.
• Communicate with guides while on and if needed discuss with clients (depending on experience) to identify and solve issues that may occur, with the help of your manager, if needed. Liaise with the sales department and manager to report any issue.
• Post- debriefing with the guides and written or verbal report to give to the Manager in case some services need/can be improved.
• Ensure inquiries and complaints are handled within 24 hours and comply with internal standards.
• Make sure all documents prepared are accurate that no information is missing and that they are delivered on time.
• Provide on-going support to guide/operation /sales member throughout the trip duration as required
• Keep oneself informed about all tourism-related issues in destinations area
• Good communicate with tour guides to follow up the progress of the tours and resolve problems occurring during tours and notify department manager.

QUALIFICATIONS:
• Bachelor’s Degree in Hospitality, Tourism, Business or other related field
• At least 01-year experience in a similar position, Spanish or German language are a plus Training will be provided.
• Has good product knowledge and keeps looking to improve it, has a professional mindset and a passion for and his/her work

SKILLS:
• Good problem solving skills, responsible and careful
• Good communication in English (written & spoken). Spanish or German language is a plus.
• Client-oriented attitude and ability to build strong relationships with guides and suppliers and to work in a team
• Motivated and willing to learn.
• Pro-active attitude and good organizational skill
• Ability to work under pressure
• Good computer skills (word, excel, outlook). Tourplan knowledge is a plus.

- Lương tháng 13, hiếu hỉ, nghỉ phép, trợ cấp hằng tháng, đóng đầy đủ 3 loại bảo hiểm cơ bản
- Được đào tạo nâng cao kiến thức, chuyên môn. Có cơ hội thăng tiến nhanh chóng dựa trên tài năng và
- Môi trường làm việc trẻ, năng động, sáng tạo

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp