Human Resources Officer (Services)

Position overview:

Human Resources Officer (Services) reports to the Senior Manager Human Resources, works from 7:45am to 4:45pm (1 hour lunch), Monday to Friday

Responsibilities :


Professional Development (PD) coordination:

-Being focal support for PD general requirements and PD application system
-Collaborate with IT department to streamline the process and help teachers, staffs to use a comprehensive platform
-Follow up all PD inquiries and make sure necessary approvals are obtained
-Complete all registration procedures for attendance of approved PD and training events through application system
-Arrange completed travel bookings for all PD trips
-Coordinate with Business Office to update PD expenses monthly and PD allowance balance
-Follow up with PD registration and payments
-Check & verify PD travel expenses for teachers and process for reimbursements
-Maintain and update PD allowance balance with teachers and follow up for clearance at the end of school year

Visa services

-Manage Vietnam visa application for all staff, new expatriates and families, renewing visa for existing expatriates and dependents
-Support new visa application for school guests, students
-Update HR database on school system with passport and visa information
-Assist teachers with personal visa inquiries
-Provide employment certification for staff travel & visa application purpose

Travel services:

-Arrange flight bookings, accommodations for professional development, meetings, conferences, mobilization, demobilization, leave purposes
-Arrange for fixed allowance for travel from/to home of record for expatriate and dependents at beginning and end of employment according to employment contracts
-Liaise with Advancement Offices, School Offices, IB Coordinators to arrange flights, accommodation, visas, local tours, transportation as needed for school guests and visitors for school events
-Coordinate with the Services Learning Office and Activities Office to arrange flights and visas as required for student trips
-Maintain records of travel arrangements and costs
-Coordinate with Business office and related dept. to make the payments for all travel bookings: air tickets, hotels, visa…

Government Relations :

-Build up & maintain relationship with local authorities: Ministry of Education & Training, Immigration Department, Notarization Office, Consular Department...
-Obtain approvals from local agencies for school paperwork, visa application, customs documents…
-Provide updated school expat staffing annual report and new teacher list to Ministry of Education & Training

Other tasks as assigned by the Senior Manager Human Resources

Position requirements:

i. Education / qualification


Bachelor’s Degree in Tourism, Business, English or related fields


ii. Experience


5+ years’ experience as a Travel Agent and/or Travel Organiser, preferably in a multi-cultural environment with strong customer service focus


iii. Technical knowledge



-Excellent proficiency in written and spoken English
-Strong Customer Service orientation
-Knowledge of the worldwide travel industry and international immigration procedures
-Proficiency in Google Mail and Google Drive, Microsoft Office programmes, database management, and the ability to learn new programs as necessary
-Friendly, patient and helpful personality
-Strong attention to detail
-Advanced knowledge of economic, legal and political issues

- Competitive remuneration
- Training opportunities

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