HR Operations Manager

JOB OBJECTIVES
To provide an excellent HR Services and Employee experience throughout the employee lifecycle, including on-boarding and off-boarding management, Payroll and HR Data management, Employee benefits implementation, International Mobility, Local HR Policy and Disciplinary process; and Legal and Regulatory Compliance.

KEY RESPONSIBILITIES
1. On/Off-boarding Process Management
• Leading a growing team and be responsible for managing the employee experience throughout the employee lifecycle (on boarding, status changes and off boarding);
• Managing Staff profiling system and period review to ensure the legal and regulation compliance
2. HR Outsourcing, HR Database and Information System
• Aggregating HR database and entire changes and updates which impact on salary calculation before liaising with Payroll Outsourcing vendor for monthly payroll activities
• Liaising with payroll vendor and internal channels to prepare process and distribute monthly salaries/payslips, as well as processing any other payment documentation as needed;
• Managing e-Leave/e-OT and ensuring reporting lines are updated for approval matrix;
• In charge of HR Intranet page to ensure current benefit policies, guideline and process are timely updated in e-HR Center;
• Developing and maintaining the HR web pages (Intranet, LinkedIn, etc.) and other electronic communications for HR Division and ensuring content is approved by Head of HR and in line with established Group’s standards;
• Liaising with GHR to monthly report of Staff data (new hires, resignation and any changes);
• Managing database for Success Factors or relating HR System projects
3. Policy/Procedure & Governance Benefit Implementation
• Managing and update all policies relating to legal and regulation, including Employee Handbook/Internal Regulations/Code of Conduct
• Updating and sharing new regulations, articles and decrees relating to HR matters/Labor Code with HR Team
• Annually reviewing and updating any changes of Internal Regulation, Disciplinary, Employee Handbook
• Maintaining and developing consistent HR process and documentation system for HR Audit needs
• Developing and implementing new practices, programs and policies to meet organisational and strategic business/management needs;
• Ensuring procedures are followed in a timely and efficient manner by liaising with the relevant HRBP team and hiring managers to ensure the necessary recruitment process and mandatory employment checking before issuing offers of employment and employment contracts.
4. Other HR Operations
Personal Income Tax
• Liaising with Tax Office and Finance on Personal Income Tax report monthly and annual finalization;
• Liaising with Payroll Vendor to register PIT Dependence for staffs;
• Implementation of tax settlement for eligible employees yearly;
• Providing income confirmation documents to resigned staffs as required;
Insurance Management:
• Responsible for consulting and analysis for the new program in the beginning of the year; effectively update the new or changes of this program with staff; providing year-end analyst report; annual health check-up project management;
Other Reporting Matters
• Preparing and generating reports for HR monthly (e.g. GEMs report, Payroll report, Manpower reports)
• Preparing and generating reports for Business and Finance Team
• Work with relevant partners for staff’s benefits implementation
• Tracking records and finalizing trade union costs;
• Assist Head of HR on others tasks as required.

PRIMARY REPORTING MANAGER: Head of HR

Mandatory
• BSc/BA or above in Human Resources Management or relevant field;
• At least 5 year of experience in HR Operations and/or HR generalist role
• Result oriented and good planning and organisation skills
• Excellent communication skills, both in terms of internal staff and external stakeholders
• Problem solving and excellent customer services skills
• Ability to work effectively in a team and independently
• Understanding of HR legislation, terminology and processes
• Excellent organisational and prioritisation skills.
• Problem-solving and decision-making aptitude
• Careful and meticulous, Accountable and self-motivated
• Experience in Banking Industry is preferable
Essential (Technical Skills)
• Good knowledge of Labour Laws and disciplinary procedures;
• Understanding of HR Functions and life cycle of employee (pay & benefits, recruitment, training & development etc.)
• Proficient in MS Office, esp. Excel , Word, PowerPoint
• Strong ethics, integrity and reliability
• Ability to develop a comprehensive policies and procedures relating to HR

- Professional and active working environment

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