HR Management Specialist

In this role, you will be the first point of contact for People Leaders and employees to provide counsel, coaching and support on HR fundamentals and employee related questions. You will execute our key HR initiatives, providing available and responsive internal employee support, and driving HR functional excellence and process improvement. You will also act as the HR manager of record for a client group.
• Provide dedicated guidance and coaching to multiple managers and employees with specific focus on: employee advocacy/engagement, HR fundamentals and process training, employee relations management, performance management, career development, talent assessment, acquisition and retention and workplace investigations as appropriate
• Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics and issues; escalates concerns beyond their scope to HR Business Partners; navigates employees and manager to HR Shared Services when it is the more appropriate resource
• Partner with Employee HR Management team and O&TD professionals to execute business-specific HR strategies.
• Ensure that all employee relations issues are properly identified, reported, and resolved
• Provide advice and counsel to managers and employees to ensure consistent application and integration of policies, procedures and practices at 100% compliance to promote an ethical and compliant work environment
• Manage or assist in key HR processes including compensation planning and compliance
• Conduct HR training and support for functional processes like EMS, Session C, Salary Planning, New Employee Orientation and New Manager Assimilation
• Assist with other HR special projects or initiatives as needed
• Maintain and protect confidential data with utmost scrutiny, judgment, and care
Optional verbiage:
• Assist with conducting investigations including gathering, preserving, documenting and analyzing all available information and evidence
• Provide coaching and mentorship to HR Shared Services specialists
• Lead other site-wide HR projects as necessary, working across multiple client groups

• Bachelor’s degree from an accredited university in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience)
• Minimum 2 years prior professional work experience
• High level of English & Vietnamese proficiency in both verbal & written is a must

Desired Characteristics:
• Passionate, employee advocate who wants to make a difference in the organization by helping employees succeed
• Approachable and responsive resource able to connect with employees at all levels
• Desires employee-facing work; willingness to make horizontal moves to develop HR expertise
• Strong customer service focus, with a high level of responsiveness
• Supportive team player with a strong drive to create a positive work environment; ability to diffuse a tense situation
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Strong interest in innovative HR solutions and process improvement
• Understanding of HR concepts and principles with expertise in a specialty area such as staffing, analytics, facilitation, etc.
• Strong problem solving skills; ability to make independent decisions, manage conflicting priorities in a fast paced environment
• Sound knowledge of local labor laws and government requirements
• Detailed-oriented with excellent organizational & documentation skills
• Proponent of the segmented HR model, understands the benefits
• Bachelor’s or Master’s degree in Human Resources

- Highly competitive salary & benefits package
- Health Insurance Package for employee & family members
- World class learning & development system, Leadership program, Working abroad

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