Housekeeping Manager

- Involve in making and implementing Housekeeping policies and standards.

- Supervise staff to comply with rules and regulations, ensure operation procedures and service standards are met.

- Monitor the status of apartments every day, guide supervisors to manage attendants, and guarantee the implantation of work plan.

- Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms, luggage rooms and offices) are kept clean and well maintained.

- Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and equipments are clean.

- Work closely with other department managers to contribute to the operation of the property.

- Strengthen connection with other Ascott properties, make sure the information sharing requested by guest service.

- Assist residence manager to meet and provide a fond farewell to important/group guests, provide service for important activities/events.

- Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests.

- Ask guests their opinion of housekeeping work, deal with complains properly, improve housekeeping service.

- Monitor and control items consumption and the usage of cleaning equipments, manage regular stock inventory.

- Control Lost & Found, report management and file storage, conduct expenditure estimates.

- Improve staff quality, inspire initiative, encourage staff to attend training programs.

- Communicate with staff on a timely basis, find out and solve problems.

- Promote and train high-potentials.

- Take the Manager-on-duty job regularly.

- In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

- Other duties assigned by superiors.

- College degree or equivalent;

- Minimum three years supervisory working experience in hotel or serviced residence, pre-opening experience preferred;

- English listening/speaking/reading/writing skills preferred;

- Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards;

- Sense of initiative, ability to obey, team spirit, enthusiasm of serviced residence/hotel;

- Strong ability to organize and coordinate, flexibility, ability to execute, good language expression capability, and information management skills;

- Strict compliance with procedure, good communication skills, ability to answer questions and deal with emergency;

- Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.);

- Ability to work under pressure.

- Lương tháng 13 và thưởng theo kết quả hoạt động kinh doanh
- Chương trình chăm sóc sức khỏe và bảo hiểm tai nạn 24/7
- Cơ hội đào tạo trong nước và quốc tế

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