[Hot Job] Service Engineer - Can Tho - Medical Devices (Invitro Diagnostics)

Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activit
• Working place: Can Tho and Mekong Delta Area.

Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor’s instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction

Authorize :
• To use of equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.

1. Minimum Education Required: Diploma in College/ University or equivalent (Điện, Điện tử, Tự Động Hóa, Thiết Bị Điện, Điện tử Y Sinh)
2. Minimum Experience Required: From 2 relevant working experience in technical service management work in INVITRO DIAGNOSTICS field
3. Skills and Knowledge Required : PC literate, Good ENGLISH Communication
4. Attitude Required : Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
5. Knowledge Desired but not Essential: Basic Application Knowledge about HEMATOLOGY, HEMOSTASIS, URINALYSIS, IMMUNOLOGY & BIO-CHEMISTRY
6. Travel Requirement : Flexible to respond to customer request & regional training

Key Competencies :
1. Professional / Technical Expertise
2. Organisation and Accomplishment
3. Judgment - Problem Solving
4. Customer Orientation

BENEFIT:
• Base salary: Gross base
• Transportation allowance
• Meal allowance
• Standby allowance
• Provide laptop & company phone
• 13th month salary, variable bonus
• Annual leave
• Annual salary review
• Product Training in Singapore
• Company trip
• Health Insurance
• Other benefits: to be informed in interview



Application documents required:
Curriculum Vitae in English with ID photo

- 13th MONTH SALARY + VARIABLE BONUS + ANNUAL SALARY REVIEW
- IN ACCORDANCE WITH COMPANY POLICY
- COMPANY TRIP + TRAINING TRIP IN SINGAPORE

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