[HN] Risk Operation Analyst

Get to know our Team:
A Risk Operations Officer plays an essential part in VNPAY. The candidate will be responsible for performing the frauds investigation process with VNPAY.

The day-to-day activities:
1. Functional
• Observing transactions to identify fraudulent activity.
• Developing/build-up policies and procedures
• Researching, updating the rule, the policy of International Card Organization, State Bank of Vietnam, the Local Bank and Other Authorities for handling chargeback and dispute.
• Synthesizing and making reports.
• Studying, analyzing the fraud-related cases
2. People
• Following, controlling the timeline of fraud cases to ensure timely and ensure VNPAY’s right depending on the policy
• Assure that the team addresses all relevant issues within our standard policy
• Participating in task/projects as assigned by leaders/managers
3. Customer
• Counseling, professional training, answering questions related to fraud operations and procedures.
4. Financial
• To reduce fraud losses within the department by reporting significant fraud patterns.

• Degree: Bachelor or higher
• Knowledge of credit/debit/prepaid card scheme rules and banking processes preferred.
• Good understanding of principles/rules for the international card and QR Pay (Visa/MasterCard/Amex/JCB/DinnerClub/VNPAY QR, Momo, Moca, …) and Vietnam local card.
• Solid knowledge of international/local bankcard operations, e-payment operations, processor and gateways, card networking, authorization, and settlement.
• Preferably understanding of compliance and risk issues in card payment and e-payment.
Experience
• Recognized experience in electronic payments and financial services.
• Leadership experience or potential, experience managing a small team is an added advantage.
• Candidates with experiences in banks/financial institutions are preferable.
• Problem-solving, positive and constructive attitude is a must.
• Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.

- Gói chăm sóc sức khỏe cao cấp cho nhân sự và gia đình
- Máy tính xách tay cho nhân sự tùy nhu cầu và mục đích sử dụng
- 1-2 company trip/ năm trong và ngoài nước

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