[HN/HCM] Relationship Manager (Auto Loan)

Job Summary

The job holder is to attain everyday sales target and surpass expectations of customers and acting proactively in building, maintaining the long-term relationship with Car Showrooms/Car Dealers.

The role is responsible for seeking possible opportunities to promote and cross sales other products such as: personal loan, insurance….

Key Accountabilities

• Build and maintain relationships with Car Dealers and Clients.
• Conduct business reviews to ensure clients are satisfied with their products and services.
• Alert the other sales team members to opportunities for further sales within key clients.
• Let customers know about other company products
• Achieve client relationship targets and KPI’s as set by the Line Manager.
• Work closely with other departments to effectively complete Auto loan process.
• Escalate and resolve areas of concern as raised by Car Dealers and Clients.
• Carry out client satisfaction surveys and reviews.
• Liaise with internal departments to ensure client needs are fulfilled effectively.

Job Requirement

1. Education Background : University Graduate,
2. Minimum Experience : At least 2 years of Auto loan experience or 2 years of Car Dealer experience
3. Minimum Qualifications (Knowledge, Skill, Abilities)
− Basic knowledge : Financial service, banking or Car Showroom knowledge preferred
− Competencies : Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill.
− Computer skill : MS Office (Word, Excel, Access) and knowledge of CRM

4. Other (if any) :
- Practical working experience in sales, leading sales teams.
- Interpersonal Communication skill.
- Teamwork spirit motivation skill.

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

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